Warranty Coordinator

Found in: Talent CA C2 - 1 week ago

Winnipeg, Canada MacDon Full time

PURPOSE AND SCOPE:

Reporting to the Warranty Services Manager, the Warranty coordinator processes warranty claims and assists customers through the entire claims process. Your responsibilities include collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limits. You review warranty submissions, accept or reject claims, collaborate with vendors, and address any issues and settle disputes relating to the warranty contract. You also make suggestions to provide customer satisfaction and enhance customer experience.

RESPONSIBILITIES:

The following are the main job responsibilities and priorities for this position:

Review and adjudicate all warranty claims received via MacDon’s online warranty system to ensure that all are properly documented and verifying that all criteria required by MacDon Warranty has been provided. Enter any paper warranty claims received into MacDon’s warranty system ensuring that all are properly documented and verifying that all criteria required by MacDon Warranty has been provided. When additional information is required to adjudicate claims, the Warranty Coordinator must be able to clearly and professionally communicate with both internal and external personnel to obtain the required information they need to effectively process a claim. Based on MacDon’s Warranty Policies, the coordinator will adjudicate and approve warranty claims using their own technical experience along with relevant MacDon publications to ensure correct labour and components are being claimed. This person will be able to adjust claim amounts if required using their technical expertise. Maintaining Product Update files within MacDon’s warranty system. By creating the program within MacDon’s warranty system and inputting updates in real time. Attend meetings both in person and virtual on a weekly basis will internal departments. Assist in maintaining an accurate dealer and equipment database including dealer labour rates, warranty start and end dates and any other items that may come to your attention. Reporting any error to the appropriate resource to have the database corrected. Generate warranty reports using MacDon’s reporting tool, Cognos, as well as creating new reporting as required. Assist in maintaining the Warranty process documents as changes occur. As well provide process improvement suggestions. The Warranty Coordinator should also keep abreast of all company announcements. Must maintain their knowledge of MacDon’s warranty policies and how it affects the dealer network. Other duties as assigned by the Warranty Services Manager.

QUALIFICATIONS

Education and Experience

High school diploma or equivalent qualification. Strong Mechanical / technical background 3 years experience in a warranty environment.

Skills and Knowledge

Knowledge of Hydraulic, Mechanical, and Electrical systems. Strong Customer Service skills with excellent written and verbal communication skills. Substantial proficiency with Microsoft Windows and Internet Explorer as well with the Microsoft Office suite of applications. Especially Excel, Word, PowerPoint and Outlook. The use of JDE MR system would be an asset. Farm background and understanding of agriculture equipment is an asset.

  • Warranty Coordinator

    19 hours ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE AND SCOPE**: Reporting to the Warranty Services Manager, the Warranty coordinator processes warranty claims and assists customers through the entire claims process. Your responsibilities include collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limits. You...

  • Warranty & Service Coordinator

    7 days ago

    Winnipeg, Canada Bird Construction Full time

    Warranty & Service Coordinator Where Greatness Grows The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched...

  • Quality Coordinator

    1 week ago

    Winnipeg, Canada JCA Technologies Full time

    Quality Coordinator Location: Winnipeg Updated: July 2023 **JOB SUMMARY** The Quality Coordinator supports the compliance of JCA’s quality system by ensuring all aspects of quality management. The quality coordinator's responsibilities include inspecting materials, and products, ensuring compliance with new and existing quality standards and...

  • Service Coordinator

    2 weeks ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Administrator

    1 day ago

    Winnipeg, Canada Maserati & Alfa Romeo of Winnipeg Full time

    ***: Service administrators provide administrative support and perform customer relations duties in the service department. You support and work in close collaboration with the Service department and the Fixed Operations manager. Coordinate appointments and services, and process service-related paperwork. You collect payment and complete payment processing...

  • Service Coordinator

    2 days ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Project Coordinator

    1 day ago

    Winnipeg, Canada UWCRC 2.0 INC. Full time

    The University of Winnipeg Community Renewal Corporation and UWCRC 2.0 are non-profit organizations proud to be contributing to Winnipeg’s downtown renewal. Our work focuses on recognizing and responding to the local needs, challenges and opportunities that create a thriving and sustainable urban community. The successful applicant will have the...

  • Site Coordinator

    1 week ago

    Winnipeg, Canada F. H. Black & Company CPA Inc. Full time

    **Site Coordinator** **Position Summary** We have partnered with a local organization based out of Winnipeg, Manitoba that provides emergency restoration services to residential and commercial clients. Their team is looking to add a Site Coordinator to join their brand-new Production department for rebuild projects. This individual will report to the Vice...

  • Case Manager Coordinator

    Found in: Jooble CA O C2 - 1 week ago

    Winnipeg, MB, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and...

  • Service Writer

    7 days ago

    Winnipeg, Canada CPB Equipment Full time

    **Company**: CPB Equipment Limited manages the maintenance, purchasing and Life cycle cost management for over 1400 pieces of equipment for 8 heavy civil construction companies in underground, roadwork, piling, crushing, and general contracting. **Description**: CPB Equipment Limited is seeking a highly motivated professional Service Writer/Advisor person....

  • Service Writer

    18 hours ago

    Winnipeg, Canada CPB Equipment Full time

    **Company**: CPB Equipment Limited manages the maintenance, purchasing and Life cycle cost management for over 1400 pieces of equipment for 8 heavy civil construction companies in underground, roadwork, piling, crushing, and general contracting. **Description**: CPB Equipment Limited is seeking a highly motivated professional Service Writer/Advisor person....

  • Branch Care Coordinator

    Found in: beBee S CA - 2 weeks ago

    Winnipeg, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen...

  • Branch Care Coordinator

    1 week ago

    Winnipeg, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Branch Care Coordinator

    7 days ago

    Winnipeg, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Branch Care Coordinator

    2 weeks ago

    Winnipeg, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Operations Warehouse Administrator

    19 hours ago

    Winnipeg, Canada Kyocera Document Solutions Canada Full time

    **About the Company** When you join Kyocera Document Solutions Canada, Ltd., you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all...

  • Branch Care Coordinator

    Found in: Jooble CA O C2 - 1 week ago

    Winnipeg, MB, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Customer Account Leader

    1 week ago

    Winnipeg, Canada StandardAero Full time

    **Reports to**: - Manager, Customer Service - Manager, Programs - Director, Customer Programs - Director, Customer Service - Manager, Production Summary Acts as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc)....

  • Maintenance Technician

    2 days ago

    Winnipeg, Canada Multifamily Rental Portfolio Full time

    We are looking for a reliable maintenance person. The applicant will be responsible for the upkeep and minor repairs on a large rental building. Technical knowledge and experience are an asset. You must have strong repair skills and the ability to learn on the job. Being well-organized and having great attention to detail are valued greatly in this...

  • Mobile Maintenance Planner

    19 hours ago

    Winnipeg, Canada Tekmen Full time

    Job Title: Mobile Maintenance Planner Job Description: As a Mobile Maintenance Planner, you will be responsible for ensuring the safe and efficient maintenance of our mobile equipment fleet. This includes but is not limited to: - Developing maintenance plans and schedules for all mobile equipment including but not limited to: drills, bolters, trucks, and...