Bilingual Inside Sales Representative

3 weeks ago

Laval, Canada John Brooks Company Limited Full time

**WHAT DO WE DO?**
We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

**THE ROLE**

**DUTIES & RESPONSIBILITIES**

Provide Exceptional Customer Service:
Efficient and accurate entry of customer orders

Effectively managing time to ensure best possible response times to customer inquiries

Working with the purchasing department to expedite customer orders when required

Keeping customers informed of order/inquiry status

Displaying a positive attitude

Support Outside Sales Team:
Demonstrating awareness of company, branch, and territory targets and strategies

Identifying and relaying customer opportunities, issues and concerns

Building customer relationships

Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database

Product Selection and Quotation Preparation:
Identifying customer needs (delivery times, product, price, etc.)

Focusing on details - valid price, product number, description

Coordinating with suppliers as needed

Providing a quality bid, in the shortest possible and reasonable timeframe

Providing technical information

Developing advanced knowledge of our order entry and CRM software

Implement the Company's Strategies and Visions:
Acting on the opportunity to make upsells and upsells or sell products from our other divisions

Promote the service and repair of all products offered by John Brooks

**Requirements**:
**QUALIFICATIONS**
Essential:

- College Diploma in a related field
- Fluent in English & French
- A minimum of 1-3 years of related experience (industrial sales)
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude an enthusiasm, passion, confidence, and an optimistic attitude
- A positive mindset with a strong technical aptitude and a general understanding of industrial processes
- Must be driven and determined to win orders
- Must be a collaborative and a supportive team player
- Excellent interpersonal and communication skills
- Excellent attention to detail
- Be able to “think on your feet”, problem solve, and demonstrate creativity
- Excellent planning, organizational, and time management skills
- Must take ownership of own actions and demonstrate initiative
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Desirable:

- Working knowledge of fluid handling equipment and technical/mechanical processes
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

**WORK ENVIRONMENT**
- Fast-paced environment in a dynamic competitive industry
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
- Benefits

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

**WHAT’S IN IT FOR YOU?**

Competitive remuneration including base salary + incentive

Competitive vacation

Paid personal day program

Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision

Company Group RRSP with employer matching

Annual health & wellness subsidy

**FUN FACTS**

The average employee tenure is 9 years

We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays

We regularly host social events and gatherings to foster togetherness and fun

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- industrial sales: 2 years (required)

**Language**:

- English and French fluently? (required)

Work Location: Hybrid remote in Laval, QC H7L 6G9

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