Navigator (Administration)

5 days ago


Vancouver, Canada Individualized Funding Resource Centre Society Full time

Are you looking for a role where you can make a meaningful difference in the BC Disabled community? At the Individualized Funding Resource Centre (IFRC) Society, we provide vital supports, resources, and services that have a significant impact on the lives of people with disabilities. Our mission is to empower clients to live independently, achieve a better quality of life, and successfully thrive in their communities.

We are seeking an enthusiastic individual to join our team at our Vancouver office. As a **Navigator**, you will work collaboratively and supportively with clients, helping them achieve their goals of living independently.

**About Us**
The IFRC Society is a non-profit organization that supports people with disabilities across British Columbia. Our clients receive individualized funding, enabling them to live independently and employ Personal Support Attendants/Aides to assist with daily living tasks.

**Key Responsibilities**
- Be the first point of contact for inquiries, promoting our services and supporting new and existing clients with funding programs.
- Communicate effectively in English, demonstrating strong written and verbal skills, including professional business correspondence.
- Relay and gather information accurately and concisely, and log updates into the IFRC Case Management System in a detailed, clear manner.
- Assist with administrative projects as part of your learning process.
- Conduct telephone communications on behalf of clients.
- Support clients with HR-related tasks, including interviewing applicants on their behalf.
- Attend occasional out-of-office meetings with clients.
- Work effectively both as a team member and independently.

**Position Details**
- **Start Date**: As soon as possible
- **Location**: Vancouver Head Office in the Marpole area, near the Marine Drive Skytrain Station and accessible by bus.
- **Shift**: Monday to Friday, 9:00 AM to 5:00 PM (37.5 hours per week)
- **Wage**: 23.00-25.00

**Required Skills and Proficiencies**
- Proficiency in Microsoft Office, with a focus on Word and Outlook
- Exceptional customer service skills
- Strong attention to detail
- Excellent spoken and written English
- Flexibility and adaptability

**Experience**
- A minimum of two (2) years of experience in an administrative setting is required.

**References**
- Two (2) professional and one (1) character reference (e.g., landlord, former instructor) will be required prior to hire.

**How to Apply**
If you’re interested in this position, please submit your resume and a cover letter.

We thank all applicants for their interest, but only those shortlisted for an interview will be contacted.

Pay: $23.00-$25.00 per hour

Schedule:

- Monday to Friday

Application question(s):

- Are you proficient in Microsoft Office with focus on Word and Outlook?
- Do you have a minimum of 2 years experience in an administrative setting?

Work Location: In person

Expected start date: 2024-12-19


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