Client Services Navigator

2 weeks ago

Vancouver, Canada Pacific Community Resources Society Full time

**Client Services Navigator**

**WorkBC Guildford Employment Services Centre**

**Regular Full Time** | **Grid 10 ($27.46 - $28.63/hour)** | **Reporting to: Assistant Manager, WorkBC Guildford**

**Opportunity**
- The Client Services Navigator will orient participants to the Centre, provide accurate information regarding the WorkBC services, administer some financial supports and provide current community resources and support to those participants conducting independent job search utilizing the resource room. The staff will maintain the resource room with up to date information and ensure its cleanliness and order. It is imperative that the Client Services Navigator demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff. Furthermore, this position is required to make follow calls for the clients in the job sustainment at 4-, 24- and 52-weeks and request employment details including pay stubs from the clients.

**Qualifications**
- Completion of Grade 12 education at a minimum
- Certification and experience in employment services such as Career Development, or an equivalent combination of education and work experience will be considered.
- Solid comprehension of career development and labour market needs and trends.
- Ability to demonstrate effective customer service skills both in-person and online, including confidentiality, communication and de-escalation.
- Experience supporting individuals with complex barriers and a broad range of cultural backgrounds.
- Criminal record check including the vulnerable sector.
- Proficiency using MS Office Suite and overall computer proficiency including data administration utilizing complex data bases, specifically the Integrated Case Management (ICM) system.

**Additional Assets**
- Mental Health First Aid certification
- De-Escalation/Non-Violent Intervention training
- Occupational First Aid Level 1 or equivalent certification
- Motivational interviewing techniques

**-**

**About PCRS**
- Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.
- We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

**Our Vision **Everyone thriving in strong, healthy communities

**Our Mission** To inspire healthy and inclusive communities through leadership and collaboration.

**Our Values** Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

**We Offer Our Staff**
- Equitable Base Pay - we are a Certified Living Wage Employer
- Pay in lieu of vacation and benefits, paid sick time
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Flexible schedules *
- Full-day agency orientation and extensive training, with regular ongoing performance evaluations
- In-house digital and classroom learning opportunities; staff funding for professional development *
- Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
- _Eligibility will vary depending on terms and role requirements - details for this posting will be provided on request._

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