Housing Navigator

2 months ago

Vancouver, Canada Tenant Resource & Advisory Centre (TRAC) Full time

The Tenant Resource & Advisory Centre (TRAC) is a non-profit organization that provides free legal education, representation and advocacy on rental housing matters. A leader in tenant rights since 1984, TRAC’s mission is to enhance legal protections and improve access to justice for people who rent their home in British Columbia.

TRAC recently moved into a new street-level office where we hope to provide drop-in services to the public. To achieve this goal, we are hiring 2-3 Housing Navigators. These positions will require 28-35 hours of work per week at the TRAC office (900 Howe Street in Vancouver).

**RESPONSIBILITIES**

The primary responsibility for these positions will be helping tenants navigate their housing issues by:

- explaining legal rights and responsibilities under BC residential tenancy law
- empowering tenants to communicate effectively with their landlords, using TRAC’s Template Letters
- providing referrals to other TRAC programs and services
- providing referrals to other community resources
- delivering legal workshops in the TRAC Classroom

The Housing Navigator positions will also assist with front desk responsibilities, including:

- asking visitors to fill out required forms
- maintaining an organized queue of visitors
- liaising with other TRAC staff and building management
- answering phone calls from the public
- assisting with data entry for reporting purposes
- distributing print publications to visitors
- generally being the first point of contact for visitors
- offering administrative support for TRAC

One of the Housing Navigators will help develop a series of multilingual Fact Sheets - adapted from TRAC’s _Tenant Survival Guide_ - that can be displayed at our new office and distributed at community events. The successful applicant will not only assist with the writing of the legal content, but also be asked to work with a graphic designer, printing company, and MOSAIC Translation Services to ensure that the project goals and deadlines are met.

**SKILLS AND KNOWLEDGE REQUIRED**
- Expert knowledge of BC residential tenancy law and RTB dispute resolution policies and procedures*
- Expert knowledge of available referral options, such as other TRAC programs and community resources*
- Exceptional communication skills, including the ability to: communicate with diverse visitors facing intersecting barriers; explain complex legal concepts clearly and concisely; actively listen and respond with empathy; and write plain language legal content
- Passion for social justice, tenant rights, and working from within an anti-oppressive framework
- Training in relevant areas (e.g. non-violent crisis-intervention / de-escalation and trauma and violence-informed practice) is an asset*
- Experience providing similar in person services to the public is an asset
- Ability to speak a second language is an asset
- Existing profile in the social justice legal community is an asset

*Training can be provided to the successful applicant

**COMPENSATION**
- $31 per hour
- Extended Health and Dental Benefits after three months
- 4% RRSP Contribution after three months
- 3 weeks vacation in 1st year, 4 weeks in 2nd year, 5 weeks in 3rd year and beyond
- Paid days off between Christmas and New Year’s

**DEADLINE**

**Friday, November 22, 2024**

Please submit a resume and cover letter to:
Andrew Sakamoto, Executive Director

TRAC supports employment equity. While not required, we encourage applicants from Indigenous, racialized, 2SLGBTQI+ and other traditionally underrepresented or marginalized groups to self-identify in their cover letter.

TRAC is located on unceded Coast Salish territory, including the lands belonging to the xʷməθkʷəyəm (Musqueam), Skwxwú7mesh (Squamish) & səlilwətaʔɬ (Tsleil-Waututh) Nations

Pay: $31.00 per hour

Expected hours: 28 - 35 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-11-22

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