IT Technical Support

3 months ago


Calgary, Canada Genesis Builder's Group Inc. Full time

**IT Technical Support**

Genesis Land Development Corp. - Calgary, AB

Genesis is a Calgary based award-winning land developer, creating innovative and successful communities in the Calgary Metropolitan Area, and is also an award winning residential homebuilder through its subsidiary Genesis Builders Group. Genesis is committed to supporting its communities through partnerships like the Genesis Centre of Community Wellness and Genesis Place Recreational Centre. The Corporation’s common shares are listed on the Toronto Stock Exchange (TSX: GDC).

At Genesis we believe in the power of relationships. We take pride in our work and our organization. We dare to dream and above all, we value integrity. We offer competitive wages, one of industry's best health & benefit packages, continuing education reimbursements, and career growth within the Genesis team.
- Position Title: IT Technical Support_
- Reports To: Manager of IT_
- Job Type: Full-Time permanent_
- Location: Calgary, AB_

**Role Responsibilities**:

- Provide IT support to all Genesis employees’ hardware and software systems.
- Respond to requests for technical assistance in person, via phone and electronically.
- Identify and escalate situations requiring urgent attention such as network and server connectivity.
- Contact vendors for technical assistance.
- Maintain and update documentation.
- Perform maintenance on desktop and network company devices.
- Maintain server and network system infrastructure.
- Complete other duties as may be reasonably requested by the corporation from time to time such as setting up off-site meeting equipment for audio/video collaboration or collaborate with external vendors.
- IT Technical Support employee is encouraged to advise management team about better tools, processes or fixes that could be implemented and beneficial to IT Department and the entire company.

**Competencies and Skills Required**:

- Proficiency in Windows Operating Systems
- Excellent interpersonal skills.
- Maintain an open mind and willingness to learn.
- Good written and verbal communication.
- Prior technical support experience required.
- Participate in overtime on-call coverage.
- Optional:Previously obtained Network and Desktop IT Support certifications (CompTIA A+, Network +, ITIL).

**Business Hours**:

- This position works regular office hours i.e, Monday - Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 3:00 pm.
- Regular travel to construction sites across the city is required.
- Capacity to work irregular hours when operational and business requirements indicate
- Valid Driver’s License
- **We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.**_

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Windows: 1 year (preferred)
- Technical support: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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