Technical Support Representative

4 months ago

Calgary, Canada IT Specialists Full time

**ABOUT THE COMPANY**

IT-Specialists.ca (the “Company”) is a Canadian tech company that provides IT services and support for clients of all sizes. We cater to small-to-medium businesses, small-to-medium enterprises, major corporations, non-profits and government entities. Whether clients have a small problem, a large project, or need staffing in their IT department, we can help. We provide IT field services as well as IT staffing & recruitment; and deliver fast and efficient access to our nationwide team of Technical Support Representatives (“TSRs”), as if clients had their own national IT department on stand-by. We provide services on an hourly, monthly, project, contract or placement basis; and even offer do-it-yourself (“DIY”) services for clients with their own IT staff who need guidance from time to time. Regarding our field services, remote and DIY support is available for clients anywhere in Canada; while on-site support is available in select cities. Meanwhile, our staffing & recruitment services are available for clients anywhere in Canada.

**COMPENSATION SUMMARY**
- $30 to $75+ per hour or $60,000 to $150,000+ per year on an independent contractor basis, depending on TSR skills (such as IT education, certifications and related work experience); and depending on client requirements (such as remote, on-site, hourly, monthly, project, contract, placement, etc.);
- Ability to transition to part-time or full-time service calls, projects, contracts or placements in the future, as demand grows for your services (i.e. $60,000 to $150,000+ per year);
- Potential to increase your compensation in the future by providing more advanced IT services that command higher pay rates from clients;
- Travel Fee of $0.70 per km in both directions for on-site field services (calculated from TSR location to client location).

**JOB DESCRIPTION**

IT-Specialists.ca is looking for reliable and enthusiastic Technical Support Representatives (“TSRs”) in Canada to provide remote and/or on-site installation, configuration, maintenance, upgrades, setup, training, troubleshooting, diagnostics, repairs, deployments, integrations, migrations, monitoring, administration, consulting, solutions and/or support in one or more of the following areas:

- Artificial Intelligence;
- Cloud Services;
- Virtualization;
- IT Security (Cloud, Cyber, Data, Endpoint, Information & Network);
- Networks (LANs, WANs & Wireless);
- Data Management & Databases;
- Server Rooms & Data Centers;
- Managed Services;
- Firewalls & VPNs;
- Computers & Laptops (PC & Mac);
- Third-Party Software;
- Communication Systems;
- Point-of-Sale Systems (PoS);
- Security Systems & Internet-of-Things (IoT);
- Hardware & Peripherals;
- Tablets & Smartphones;
- Software Development;
- Web Development;
- Audio/Visual.

**TSR OVERVIEW**

The IT industry is full of job postings where the employer decides everything (i.e. type of clients, type of services, type of skills, hourly or annual pay rate, work schedule, location, holidays, etc.). We are taking the opposite approach - where the TSR decides everything. You can work from home on an independent contractor basis, beginning with hourly gig work in your spare time. Choose the services & skills you’d like to provide, as well as your preferences for providing them (i.e. remote or on-site; hourly or monthly; small or large projects; short-term or long-term contracts; temporary or permanent placement; availability & work schedule; hourly or annual pay rate; preferred city; etc.). Furthermore, you can update your services, skills and preferences whenever you wish (as you obtain new certifications, gain new work experience, or fine-you’re your desired career path). As demand grows for your services & skills (and depending on your performance), you’ll have the option of transitioning to part-time or full-time service calls, projects or contracts; or a temporary or permanent placement. You will also have the option of traveling or relocating to other cities as the Company expands; and you can decide your own holiday schedule. Our Company believes that allowing TSRs to have full control over their services, skills and preferences is the best way to build a team of TSRs that LOVE what they do and are more likely to go the extra mile for clients.

**NOTE TO INDPENDENT CONTRACTORS w/ CLIENTS**

If you’re an independent contractor and are turning down IT projects from your clients because you don’t have the time, skills or team, we have a solution. Join our team as a TSR and you’ll never have to walk away from an IT project again. Simply appoint yourself as the “Lead Contractor” (to protect your relationship with your client) and IT-Specialists.ca will handle everything else. We will assemble a team of TSRs to complete the project on your behalf; prepare the contract for your client; and manage the entire project from beginning to end. Even if you’re too busy to participate, you can accept the projec

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