User Support Technician

7 months ago

Calgary, Canada Mann International IT Ltd. Full time

Education:

- Expérience:
**Education**:

- College/CEGEP
**Work setting**:

- Telecommunications industry
- Consulting firm
- Financial technology
- Office building
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Experience**:

- Experience an asset
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week

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