Technical Support Specialist

5 days ago


Calgary, Alberta, Canada Neilson Financial Services Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at Neilson Financial Services. As a key member of our IT department, you will be responsible for managing and maintaining computer assets within the organization.

About Us

At Neilson Financial Services, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Our company has evolved from its origins in the UK to become an award-winning international operation and leader in the global life insurance market.

Job Description

This role involves providing 1st and 2nd line technical support to users, handling administrative tasks, building and configuring laptops and workstations, deploying necessary software as required, and offering IT support to users with varying levels of technical knowledge and competence.

Key Responsibilities
  • Provide remote technical support to Neilson Group users.
  • Manage asset lifecycle, including onboarding/offboarding, purchasing, and delivery of equipment.
  • Coordinate logistics for asset provisioning and retrieval, including shipping and managing asset deliveries and returns.
  • Research, manage, and process asset orders while maintaining relationships with suppliers.
Requirements

To be successful in this role, you should have experience in 1st and 2nd line Service Desk or IT Support environments, strong administrative skills with exceptional attention to detail, proven experience in asset management, proficiency with Office 365 cloud technologies, advanced Windows desktop skills, and solid understanding of software and hardware.

Benefits

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience. We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department.



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