Technical Support Specialist

3 weeks ago


Calgary, Alberta, Canada Neilson Financial Services Full time

Overview

At Neilson Financial Services, we're dedicated to delivering top-notch technical support to our employees. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our IT systems.

About the Role

We're seeking an experienced Technical Support Specialist to join our team. In this exciting role, you'll be responsible for providing first-line technical support to our users, resolving issues efficiently and effectively, and collaborating with our IT team to ensure seamless system operations.

Responsibilities

  1. Provide exceptional customer service by responding promptly to user queries and resolving technical issues in a timely manner.
  2. Collaborate with our IT team to identify and resolve technical issues, improve system performance, and implement new technologies.
  3. Manage and maintain our IT assets, including laptops, desktops, and other equipment.
  4. Develop and maintain documentation, knowledge base articles, and training materials to support our users.
  5. Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve our technical capabilities.

Requirements

  • 2+ years of experience in a similar technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficiency in Windows 11, Office 365, and related technologies.

What We Offer

  • Competitive salary: £35,000 - £45,000 per annum.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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