Technical Support Analyst

3 months ago

Calgary, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Our Customer Care team is seeking an enthusiastic and customer-centric Analyst, Technical Support to join their growing team. You will play a crucial part in providing support to our valued customers and internal teams for our cloud-based solution. We are looking for someone who possesses strong communication skills in both English and Spanish to ensure seamless interaction with our diverse customer base.

**Responsibilities**:

- Provide technical support to Blackline’s customers and to internal teams for our cloud-based proprietary solution.
- You will troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation
- Conduct analysis of our device data using our analytics tools to identify the correct path for troubleshooting
- Investigate network and connectivity issues
- Manage your case queue of customer requests to meet service levels and advise customers of status until resolution.
- Isolate potential hardware failures and software issues for our wirelessly connected safety products
- Recognize technical problems and trends and collaborate with internal support teams to determine escalation and resolution
- Process RMA (Return Merchandise Authorization) requests into our ERP (NetSuite) system with accuracy
- Assist our internal teams by providing technical information about our products
- Make recommendations for operating improvements
- Ensure the privacy of customer data through various validation and verification methods
- Configure customer life-saving devices using our proprietary portal

**Requirements**:

- Post secondary education in a technology discipline
- Minimum of 2 years of experience in a technical support capacity
- Excellent troubleshooting skills and applied logic for problem solving
- Demonstrated ability to take ownership and drive solution-based results.
- Experience with a case management system and technical escalation protocols
- Knowledge of PowerBI or other analytics tools for analysis and trouble shooting
- Proven track record supporting multiple technologies on various platforms
- Passionate technologist, eager to explore new skills and technology
- You may have experience in an instrumentation environment.
- You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
- Organized, detail-oriented, and possess a high level of accuracy in your work
- A team player who offers solutions and ideas to continually improve the business
- You are curious and proactive in your approach to understanding customer issues
- You possess strong business acumen and use a logical approach when faced with a problem
- A self-motivated individual with a positive attitude, wanting to make a difference within your team and the business.
- You can adapt to uncertain situations and change of priorities with ease
- You are excited by our growth and want to excel in your career
- A professional that is committed to supporting safety and understands the impact your role has in protecting our customers.

**Languages**:
As a global technical support team, 2nd and multiple language skills are highly desirable
- English (mandatory)
- Spanish, French (Highly Desirable)
- All other 2nd languages (Desirable)

**Hours**:

- We provide 24 hours, 7 days per week coverage to our internal and external customers
- Full training will be provided and will take place Monday-Friday in 8-hour shifts during the hours of 6 a.m. - 6 p.m

  • Technical Support Analyst

    3 weeks ago

    Calgary, Alberta, Canada Contruent ULC Full time

    Job DescriptionContruent ULC is seeking a skilled Technical Support Analyst to join our team.Duties and ResponsibilitiesProvide technical assistance to users experiencing difficulties with computer systems.Consult user guides, technical manuals and other documents to research and implement solutions.Collect, organize and maintain a problems and solutions log...

  • Technical Support Analyst

    5 months ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    2 months ago

    Calgary, Canada myHSA LTD Full time

    Overview: myHSA is a technology company focused in the Employee Benefits area. myHSA is a first to market fast growing company headquartered in Calgary. We are a B2B Cloud white labelled technology that we sell through Insurance advisors. We are looking for a full-time Technical Support Analyst to work out of our 17th Ave office (parking is provided). Beyond...

  • Technical Analyst

    2 months ago

    Calgary, Canada Field Law Full time

    Location: - Calgary - Closing Date: - Practice Area: Our Calgary office has an opening for a Technical Analyst to join our IT Operations Team. The Technical Analyst is the single point of contact for Fielders needing technical support. Reporting to the Manager, PMO, this position requires a person who is passionate about customer service and wants to...

  • Technical Support Analyst

    5 months ago

    Calgary, Canada Indo Can Systems Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Supervise other technical support...

  • Technical Support Analyst

    6 months ago

    Calgary, Canada Geeks Prime Tech Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Alberta, Canada Lionhead Mechanical Full time

    Job Description:We are seeking a Technical Support Analyst to join our team at Lionhead Mechanical. This is a permanent position that involves providing technical assistance and support to users experiencing difficulties with computer systems, networks, and software.Key Responsibilities:Respond to user inquiries and provide solutions to technical...

  • Technical Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada Lionhead Mechanical Full time

    About Lionhead MechanicalWe are a leading mechanical services company seeking a skilled Technical Support Specialist - Application Analyst to join our team. As a key member of our technical support group, you will play a crucial role in ensuring the smooth operation of our business systems and software.Salary InformationThe estimated salary for this position...

  • Technical Support Analyst

    3 weeks ago

    Calgary, Canada EXSERSOL INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...

  • Technical Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Contruent ULC Full time

    Job Title:Software Technical Support AnalystJob Summary:We are seeking a highly skilled Software Technical Support Analyst to join our team at Contruent ULC. This is a key role that will provide technical assistance and support to our customers, ensuring they receive the best possible service.Key Responsibilities:Respond to customer inquiries regarding...

  • Technical Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada EXSERSOL INC Full time

    Technical Support Analyst Job DescriptionWe are seeking a skilled Technical Support Analyst to join our team at EXSERSOL INC. As a Technical Support Analyst, you will play a key role in providing high-quality technical support to our clients, ensuring their computer systems and applications are running smoothly and efficiently.Key Responsibilities:Technical...

  • Technical Support Analyst

    3 months ago

    Calgary, Canada Circle Cardiovascular Imaging Full time

    **Position Overview**: Technical Support Analyst provides remote technical software support for Circle’s growing portfolio of imaging products to our large customer base throughout the North and South America region. This position is to be filled at Circle’s Headquarter Office located in Calgary, Canada. The regular working hours for this position are...

  • IT Support Analyst

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Job Title: Support AnalystJob Summary:beBee Professionals is seeking a Support Analyst to provide technical support to our customers and internal teams in Calgary.Key Responsibilities:Provide technical support to customers and internal teamsAssist with troubleshooting hardware and software issuesDevelop and maintain technical documentationCollaborate with...

  • Technical Support Specialist

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Job Title: Support AnalystJob Summary:beBee Professionals is seeking a highly skilled Support Analyst to provide technical support to our customers and internal teams.Key Responsibilities:Provide technical support to customers and internal teamsTroubleshoot hardware and software issuesDevelop and maintain technical documentationCollaborate with...

  • Technical Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada EXSERSOL INC Full time

    About the RoleAt EXSERSOL INC, we are seeking an experienced Technical Support Analyst to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about providing exceptional customer service.Job DescriptionThe successful candidate will be responsible for providing technical support to users...

  • Analyst, Systems Technical Support

    5 months ago

    Calgary, Canada Quantum Equipment LTD Full time

    Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other...

  • Analyst, Systems Technical Support

    6 months ago

    Calgary, Canada Quantum Equipment LTD Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Other trades certificate or diploma - Experience: 5 years or more - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical...

  • Technical Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Motiv Studio Ltd. Full time

    Job Description:Company: Motiv Studio Ltd.Job Title: Systems Technical Support AnalystOverview:Our team is seeking a skilled Systems Technical Support Analyst to join our dynamic environment. As a key member of our support team, you will be responsible for providing expert technical assistance to our users, resolving complex technical issues, and maintaining...

  • Technical Support Specialist

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Job Title: Support AnalystLocation: Calgary, ABCompany: beBee ProfessionalsJob Description:We are seeking a Support Analyst to provide technical assistance to our customers and internal teams. The successful candidate will be able to troubleshoot and resolve technical issues, provide technical advice, and ensure customer satisfaction.Requirements:Bachelor's...

  • technical support analyst

    6 months ago

    Calgary, Canada EXSERSOL INC Full time

    Education: Expérience: EducationCollege/CEGEP or equivalent experienceWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...