Technical Support Administrator

3 months ago

Calgary, Canada SC Education Ltd Full time

**Technical Support Administrator**

**Learn, work, and grow at SC Education. ** Be part of a professional team achieving its core mission of supporting student success

SC Education is a firm contracted to enroll and finance students by a leading western Canadian post-secondary college with multiple locations in western Canada. The college delivers diploma programs in both on-campus and online modalities in the business, health, hospitality, legal and technology fields.

**The Opportunity**

SC Education is currently seeking to fill the permanent role of **Technical Support Administrator**. This role is an onsite position in Calgary, Alberta**.** This position is ideal for an individual who is passionate about technology and dedicated to supporting senior managers with sound technical skills and decision-making. This role involved the implementation and creation of SQL reports, database administration, and managing weekly analytics reporting. This position would be a fit for those with a strong background in database management and report generation.

**Key Responsibilities**
- Develop standardized SQL, Customer Relationship Management (CRM) and Student Information System (SIS) reports to support Senior Managers’ operational and administrative data and analytics for evidence-based decision-making;
- Coordinate and support end users to identify and resolve technical issues;
- Secure and distribute reports, ensuring accurate, timely, and focused information is provided to various stakeholders;
- Create resources to train and support learners on how to use the technology;
- Use active listening and analytical skills to understand user issues, ask probing questions to gather relevant information, and resolve problems in a timely manner;
- Prioritize, document, and track technical support requests to ensure prompt and effective resolution;
- Perform miscellaneous job-related tasks as assigned, supporting the broader goals of the team and organization.

**Qualifications and Experience**
- Post-secondary degree (preferred) or diploma in a related field like Computer Science, Database Administration, Data Analytics, Information Systems;
- Minimum 3 years related work experience and a combination of education, experience, and training that would produce the required knowledge and abilities;
- Outstanding organizational skills with the ability to manage multiple priorities and tasks efficiently with a high level of attention to detail and accuracy;
- Exceptional phone etiquette, communication and customer service skills;
- Experienced in working in an education or similar environment (preferred);
- Excellent communication skills and an ability to communicate complex technical concepts in layman’s terms.

**Required Technical Skills**
- T-SQL
- SQL Server 2019+
- SQL Server Integration, Reporting Services and Analysis Services
- Windows Server 2016+

**Type**:Full-time

**Work Location**:On-site at our NE Calgary office

**No Phone calls please. Only those selected for an interview will be contacted.**

Pay: $46,000.00-$56,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- 8 hour shift

Application question(s):

- How many years of experience do you have with SQL and XML languages?
- How many years of database administration do you have?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Technical support Administration: 3 years (preferred)

Work Location: In person

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