Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Expera IT in Calgary. As a Technical Support Specialist, you will provide exceptional technical support and services to our clients, ensuring their technology needs are met efficiently and effectively.
Key Responsibilities:
- Provide on-site and remote technical support to clients, troubleshooting and resolving technical issues related to hardware, software, and network systems.
- Analyze and resolve complex technical problems, often requiring creative solutions and thinking outside the box.
- Collaborate with internal teams to ensure seamless delivery of technical support services, including project planning, implementation, and follow-up.
- Maintain accurate records of technical support activities, including ticketing system updates and time entries.
- Develop and maintain technical skills and knowledge to stay up-to-date with emerging technologies and industry trends.
- Promote excellent customer service, responding promptly to client inquiries and requests for technical support.
Requirements:
- Post-secondary certificate or diploma in Computer Science, Business, or related field, or 3-5 years of relevant work experience.
- Valid Class 5 driver's license and reliable vehicle for on-site visits.
- Strong proficiency in Microsoft applications and ability to troubleshoot a wide range of technical issues.
- Intermediate level of knowledge of endpoint hardware functionality and maintenance.
- Experience working in Managed Services Providers preferred.
- Professional appearance, manners, and strong communication skills.
- Able to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
Salary Estimate: $60,000 - $80,000 per annum, depending on qualifications and experience.
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