Medical Office Administrator

6 months ago


Waterdown, Canada EPICare Medical Full time

**Goals**
- **Optimize Patient Experience**: Create a positive experience for every patient that interacts with the clinic by providing professional service, addressing their concerns and being solutions-driven.
- **Increase Administrative Efficiencies**: Identify potential gaps in the current administrative processes and take initiative to optimize these practices.
- **Support the clinical team (Physicians, Physician Assistants, etc.) and other Service Providers**:Provide assistance to the service providers to aid in increasing the quality of care administered to patients.

**Role Specifications**
- Creates a welcoming atmosphere by greeting visitors and patients to the clinic
- Checks in and checks out patients in a timely and professional manner
- Outstanding phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time and/or call backs when possible
- Comforts patients by answering any questions or concerns they may have using de
- escalation techniques and focusing on solution-driven approaches.
- Expedites patient processing by completing routine clinical processes prior to their appointment with the clinical team.
- Maintains patient accounts by verifying insurance information, healthcare details and coordinating with relevant organizations for payments
- Supports tracking and management of all referral activity for patient care while keeping patients informed about specialist appointments and required documentation
- Keeps the clinical team (family doctor, physician assistant, allied health professionals, etc.) and other support staff updated of scheduling, patient details, and potential service delays
- Helps maintain inventory; place orders for office/medical supplies and schedule services for routine equipment repairs
- Protects and maintains patients’ rights to confidentiality as per HIPAA compliance standards.
- Coordinates various services to optimize patient care processes.
- Helps respond to medical emergencies, if deemed necessary and where clinically appropriate
- Complies with all Covid-19 and other Health and Safety protocols/practices to ensure a safe environment for all staff and patients

**Required Qualifications / Skills**
- Electronic Medical Record (EMR) Systems
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Conflict Resolution
- High Computer Software Literacy

**Education and Experience**
- Bachelor’s degree preferred; Associate’s degree considered.
- At least 2 full years of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting.
- Must be able to multitask effectively and efficiently; critical time management and organizational skills are necessary
- Understanding of basic healthcare terminology
- Demonstrated ability to interact with healthcare professionals, patients, and insurance companies
- Excellent customer service and communication skills ;
- Strong proficiency in the English language
- Computer skills required; working knowledge of Google/Microsoft Office Suite
- Familiarity with phone systems and EMRs (Electronic Medical Record Systems), specifically Oscar or Avaros would be an asset.

**Job Types**: Part-time, Permanent

**Salary**: $18.00-$22.00 per hour

Expected hours: 20 - 30 per week

Ability to commute/relocate:

- Waterdown, ON L0R2H0: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- medical administration: 2 years (preferred)



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