Administrative Assistant
2 months ago
Waterdown Collision is currently seeking an enthusiastic and driven **Administrative Support **person. As an Administrative Support at Waterdown Collision, you are a crucial part of the team, providing exceptional customer service and ensuring smooth day-to-today operations. Reporting to the Team Leader, you will be the first point of contact for our customers, helping to make their experience as seamless and stress-free as possible.
If you are a motivated individual with a passion for administrative support, we encourage you to apply**.**
**Who we are**:
Are you looking for a family friendly working environment where business success and family values go hand in hand? We are located at the west end of the GTA, and our community is a great, safe place to live and play.
- **We offer a fun, fast-paced opportunity for you to enjoy and succeed in.**_
**Core Values**:
- **Customer Service**: Commitment to excellent customer service.
- **Integrity**: Conducting work with honesty and transparency.
- **Teamwork**: Collaborating effectively with colleagues.
- **Quality**: Striving for high-quality workmanship and service
- **Responsibility**: Understanding and executing responsibilities clearly.
- **Hands-On Approach**: Being available to contribute and take necessary action.
**What we offer**:
- Wages: starting at $24/ hr. based on qualifications and experience.
- Positive work environment with clean, modern facilities.
- RRSP plan available after 2 years of employment.
- Flexible Benefit Plan offering various options.
- Performance-based bonus structure.
- Opportunities for professional advancement and career growth.
- Training is provided.
**Working Hours**
- Monday to Friday, 9:00 am to 6:00 pm
- Availability to work 1-2 Saturdays per month (7am - 12 pm)
**What we need from you**:
- Alignment with our core values.
- Minimum 2 years intermediate to senior experience in a customer service role
- Experience in the automotive industry (e.g., auto collision, dealership, or service) is an asset.
- Strong aptitude for working with numbers,
- Excellent organizational and time management skills
- Exceptional customer service abilities.
- Flexible and adaptable, capable of managing multiple tasks and frequent interruptions,
- Excellent interpersonal and communication skills.
- Proficient in Google Suites, Word, Excel as an asset, and capable of learning new programs as required.
- Experience with industry-related software such as Mitchell Repair Centre would also be an asset.
**What you will do**:
- **Customer Interaction**: Act as the primary contact for customers, answering phones promptly, courteously, and efficiently. Cover the reception desk, schedule appointments, book vehicle repairs, and handle car rental and shuttle service arrangements.
- **File and Payment Management**: Maintain client files, process payments, and review invoices with customers.
- **Team Collaboration**: Work collaboratively with the Office Manager and team members, sharing insights and addressing issues as needed.
- **Miscellaneous Tasks**: Handle any other ad hoc duties as required.
Pay: $24.00 per hour
**Benefits**:
- Extended health care
- On-site parking
- RRSP match
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Waterdown, ON L8B 0E8: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you comfortable talking on the phone?
- Do you have experience being a primary contact with Customers?
- Do you live within a 30 minute commute to Waterdown?
- Is your resume up to date and clearly outlines your qualifications for the role?
**Experience**:
- Customer Service: 2 years (preferred)
- Google Suite: 2 years (preferred)
- Mitchell Repair: 2 years (preferred)
- Automotive Industry: 2 years (preferred)
- Data Input: 2 years (preferred)
- Processing Payments & reviewing invoices: 2 years (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
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