Business Development Manager

3 days ago

Richmond Hill, Canada MTY Group Full time

**MTY Group is looking for a **Business Development Manager**

ABOUT US

**EXCELLENCE. DEDICATION. INNOVATION.**

These three principles have made MTY Food Group inc. one of the largest franchisors in Canada’s restaurant industry.

MTY Group is a family whose heart beats to the rhythm of its brands, the very soul of its multi-branded strategy. For over 35 years, it has been increasing its presence by delivering new concepts in quick-service restaurants and making acquisitions and strategic alliances that have allowed MTY Group to reach new heights year after year.

By combining new trends with operational know-how, the brands forming the MTY Group now touch the lives of millions of people every year. With over 7000 locations worldwide and the multitude of flavors of its many brands, MTY is able to satisfy the different tastes and needs of consumers every day.

**BENEFITS INCLUDE**
- Flexibility to work from home
- Competitive salary
- Summer hours
- Business casual attire
- Company health and dental plans
- Employee profit sharing plan with employer matching contributions
- Employee assistance program with access to a wide range of services
- Financial reimbursement for professional development and continuing education
- Monthly company-wide recognition awards with quarterly and annual winners.

**Position: Business Development Manager**
**Department**:Operations
**Reports to**:Director of Operations

**Position Summary**
Reporting to the Director of Operations, the Business Development Manager is accountable for leading and supporting franchisees. The Business Development Manager has three primary functions:
1. Brand Protector
2. Business Partner
3. Improve Market Sales Performance

All key accountabilities derive from these three functions as listed below.

**Brand Protector**

The Business Development Manager is responsible for the protection of the Brand. The Business Development Manager must ensure that the franchisees are executing consistently the standards that are required to create a positive experience for the customers in the areas of Product Quality, Customer Service, Merchandizing & Image and Store Cleanliness.

1. Every store must receive, at a minimum, 12 visits per year. BDM Follow Up Reports are to be completed for every visit and must be reviewed with the franchisee(s) with the specific action plans and follow up dates to correct outstanding issues.

2. Every store must be visited once per quarter to complete an Operational Store Audit (Ops
Report). Reports must be reviewed with the franchisee(s) with specific action plans and follow up dates to correct outstanding issues. All stores are required to score a minimum of 85%.

3. Priority Stores require a minimum of bi-weekly visits until the standards have improved and are being maintained.

4. Business Development Manager is expected to take a “hands on” approach to improving overall store performance.

5. Business Development Manager is expected to provide, at a minimum, one month rolling schedule in the Outlook Calendar. It should reflect an equal distribution of time within their market that addresses overall store performance.

6. Business Development Manager is expected to understand the operation during all day parts. Therefore the schedule must reflect visits in all day parts including one weekend day per month.

7. Business Development Manager is responsible to ensure all customer feedback is resolved in a timely manner.

**Business Partner**

The Business Development Manager is expected to develop a mutual partnership through communication with the franchisees within their respective markets with the objective of improving the business in the areas of financial analysis (food cost, labor cost and store profitability), business planning (SWOT), coaching for peak performance (management/staff), daily franchise and business issues, etc.

**Sales Growth and Customer Count**

1. The Business Development Manager will be held accountability for achieving the Brand’s Same Store Sales budget including the continued growth of the sales and customer counts within their market.

2. The Business Development Manager will be required to prepare realistic budgets on store performance.

3. The Business Development Manager is required to be knowledgeable about internal and external factors that impact sales in each location including analysis and action plans to improve performance.

**New Product & Program Launch**

1. The Business Development Manager is accountable for every store in their market being ready and prepared for new product(s), program launch and marketing campaigns including local marketing activities.

2. The Business Development Manager is accountable for the training, and effective execution including detail analysis of all programs being executed by corporate office.

**Store Openings and Re-Sales**

Effective execution of store openings and re-sales are critical to the success of new franchisees entering the Brand’s s

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