Housekeeping Office Coordinator

5 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Flex Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The purpose of this role is to provide superior customer service to guest and employee requests within the housekeeping team, Deliver Great Experiences both internally and externally, maintain Lost and Found, oversee office/lunchroom /uniform supplies and stock, assist with organizing staff events, creating daily work plans for room attendants, system managemen t ( Cenium ).

**WAGE- $17.43**

**Year Round
- Full Time with Health and Dental Benefits**

**WHAT**
**WILL I BE DOING?**
- Provide superior customer service to external guests and internal co-workers to ensure a smooth daily operation
- Be an ambassador for the resort, constantly live the core competencies while Delivering Great Experiences to Guests and Co-Workers
- Answer telephones in a courteous, friendly and professional manner
- Generating reports for the department
- Ensuring department is set up for daily operation (VIP gifts, special requests, etc).
- General administrative duties: filing, answering phones and directing calls, updating computer system, tracking employee devices and keys.
- Manage and organize lost and found; respond to guest inquiries within 24hrs.
- Manage system requirements with regards to Housekeeping; includes leading Cenium initiatives/training, Ipod management
- Assist with ordering supplies and stock for the Lunchroom
- Assist with organizing staff events and activities.
- Maintenance and updating of the Housekeeping software details.
- Continually focusing on improving processes and procedures

**WHAT DO WE NEED FROM YOU?**
- Previous housekeeping experience an asset;
- Previous experience in a fast-paced office environment
- Strong telephone/administrative and customer service experience;
- Strong computer skills and knowledge in MS Office.

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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