Faculty Hub Coordinator

2 weeks ago

Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Faculty Hub Coordinator**:

- **Requisition #**:24-0001**:

- **Campus**: Doon
- **Department**: Office of the Dean of Students
- **Payband**: E
- **Starting Rate**: $27.81
- **Payband Range**: $27.81 - $32.24
- **Hours/Week**: 35
- **Posting Date**: Wednesday, January 24, 2024
- **Closing Date**: Sunday, February 4, 2024 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time

Support Staff Full-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Faculty Hub Coordinator will provide a wide variety of operational and front-line customer service functions to faculty and students in the School of Business and School of Health Faculty Hub. The key responsibilities of this position will include first contact for general student and faculty inquiries/support, Faculty Hub logistics, and day-to-day oversight of the operation of the Faculty Hub.

**Responsibilities**:
**Faculty & Student Support**
- Supports student and faculty inquiries at the frontline point of service with customer care
- Maintains up-to-date knowledge of College policies, procedures, practices, forms and documents, and student confidentiality
- Provides guidance and support to students experiencing problems accessing or obtaining information and services; Refers them to the appropriate service or program area for resolution
- Creates and maintains a database of frequently asked questions (FAQ’s), including data handout sheets for students and faculty for common questions
- Refers students to an online booking system to schedule appointments for Counselling Services, Accessibility Services, Learning Services, and other student service areas
- Assists faculty members with queries and support related to Data Link, the Test Centre, and booking meeting spaces

**Faculty Hub Coordination**
- Responds to facility/meeting room issues and problem-solving
- Collects data, monitors trends and patterns, identifies key issues, and targets continuous improvements to the Faculty Hub usage
- Liaises with campus ITS, Security, Facilities Management, Housekeeping, and other stakeholders for collaboration and quality assurance
- Maintains communication with Safety & Security Services to report any on-campus issues/concerns
- Monitors and orders office supplies and meeting room bookings to ensure compliance with guidelines
- Ensures locker usage and exam storage processes comply with guidelines
- Oversees copier room coordination
- Arranges Hub access for One Card

**Qualifications**:

- Two-year Diploma in a related field of study is required
- Two years of practical experience in customer service or front-line support environment, making referrals, preferably in an educational setting
- Customer service and independent judgment are necessary in order to deal with students, staff, and faculty in an office environment
- Good understanding of academic operations is required, as well as knowledge of college post-secondary programs
- Demonstrated experience working with and supporting a diverse student/faculty population
- Understanding of rules related to advising and privacy and confidentiality
- Strong critical thinking and problem-solving skills
- Excellent interpersonal, collaboration, and communication skills
- Sensitivity, compassion, and a student-centered approach are imperative
- Ability to work under pressure with frequent interruptions, excellent time management, and problem-solving skills, adaptability, and flexibility while continuing to meet deadlines
- Displays strong organizational ability with close attention to detail
- Ability to work collaboratively within a team environment
- Work independently using initiative to organize workload and deal with changing priorities
- Excellent knowledge of Word, Excel, OneNote, and SharePoint

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