IT Help Desk Support

5 months ago

Ottawa, Canada Clever Dog IT Systems Full time

Responsibilities:

- Provide technical support and troubleshooting for software and hardware issues
- Install, configure, and maintain computer systems and networks
- Set up user accounts and permissions
- Monitor network performance and security
- Respond to IT support tickets in a timely manner
- Collaborate with team members to resolve complex technical issues
- Document and maintain IT procedures and knowledge base
- Answer phone calls and provide first line response to client enquiries

**Experience**:

- Strong experience in software troubleshooting and resolving technical issues
- Proficiency in Windows operating systems
- Familiarity with VPN setup and troubleshooting
- Experience with a ticketing system
- Knowledge of computer hardware components and troubleshooting techniques
- Understanding of computer networking principles and protocols
- Excellent customer service skills

Preferred Skills:

- Experience with firewall configuration and management
- working experience with Mac OS

We offer competitive compensation, comprehensive benefits package, including medical/dental/vision insurance, paid time off, and professional development opportunities.

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- IT support: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Drivers License and Vehicle (required)

Ability to Commute:

- Ottawa, ON K1V 7P2 (required)

Work Location: In person

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