Help Desk Support Analyst

6 months ago


Ottawa, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

**The Opportunity**

The Help Desk Support Analyst will report to the Manager of End User Support and is 100% onsite, anchored to the Ottawa office.

What you will do:

- Troubleshoot and resolve Level 1/2 support issues from various support channels (phone calls, chats, self-service tickets, etc.). Escalate issues as appropriate.
- Utilize ServiceNow as our preferred ITSM platform.
- Configure and image laptops with the required core environment image and practice specific software.
- Troubleshoot various IT hardware issues with laptops, printers, peripherals, etc.
- Provide device and app support for various types of iOS and Android mobile devices.
- Occasionally provide support for audio-visual setups, system hardware, connectivity issues in meeting rooms, and telecom issues.
- Assist with asset management and inventory tracking as required.
- Actively participate on various local and national IT projects/virtual teams as required.
- Occasionally working on evenings and weekends

What you bring to this role:

- Previous deskside support, virtual support and/or help desk experience a requirement.
- Excellent interpersonal, communication and client service skills.
- Strong troubleshooting/problem solving skills.
- Strong knowledge of Microsoft 365 (Outlook, Teams, Excel, etc.) and Windows 10.
- Knowledge of computer hardware - laptops, printers, peripherals, etc.
- Mobile device knowledge and experience - iOS and/or Android.
- Solid organizational and time management skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
- Desire to learn and expand knowledge of current information technology in use.
- Availability to work flexible hours.

**Keys to your success**

KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right |
**Excellence**, we never stop learning and improving |
**Courage**, we think and act boldly |
**Together**, we respect each other and draw strength from our differences |
**For Better**, we do what matters

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.



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