Help Desk Analyst

7 months ago


Ottawa, Canada National Capital FreeNet Full time

Education: College/CEGEP
- Experience: Will train
- Computer science
- Network and system administration/administrator
- Computer technology/computer systems technology
- or equivalent experience
**Work setting**:

- Help desk
- Telecommunications industry
- Internet Service Provider (ISP)
- Office building
**Tasks**:

- Give access to computer networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Internet
**Work conditions and physical capabilities**:

- Attention to detail
- Sitting
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Team player
- Ability to multitask
- Honesty
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
**Other benefits**:

- Free parking available
- Work Term: Temporary
- Work Language: Bilingual
- Hours: 35 hours per week


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