Help Desk Operator

1 month ago

Ottawa, Canada AtkinsRéalis Full time

**Help Desk Operator**

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project.

Operators are to work closely with YCC Controllers and assist with all activities associated within a modern Yard Control Center where appropriate. Should the position holder be identified as a suitable individual for further progression into the role of YCC Controller, further training will be provided to cover that Duty.

**Location - Ottawa, ON**

**Your role within the team**:

- **_ Responsible for the efficient management of defects:_**
- Obtain defect information.
- Utilizing available tools establish the KPM parameters for the associated defect.
- Accurately raise the defect on the Maintenance Management and Performance.
- Reporting System (MMPRS).
- Liaise with the relevant internal departments and Subcontractors to ensure that the defect is attended and rectified in a timely manner to mitigate the KPM Penalty risk.
- Once the defect is addressed, ensure the Work is accurately updated to reflect the work carried out identify the root cause and the repair that took place and to what time scales.
- If the defect cannot be rectified or at risk of non-completion within the timescales, raise a temporary Work order for approval by the Client.
- Provide Timelines for Defect management to support the Transit Next team in mitigation of penalties.
- Escalate and advise Key Stakeholders of significant commercial or safety concerning work orders.
- **_ Provides functional Support to the Yard Control Centre Operators by:_**
- Assisting with YCC administrative duties.
- Provide communication support to other functions within the project on behalf of the YCC Operator.
- Assist with the generation of reports linked to the Daily Operation.
- **_ Leads continuous improvement initiatives by:_**
- Staying current with industry best practices and making recommendations.
- Providing technical support and expertise in the development of various support systems and Representing TransitNext on a variety of work teams to share ideas and concerns.
- Performs other related duties consistent with the duties outlined above.
- This position is not safety critical but fitness for duty is a requirement to progress to the YCC position.

**Why choose** **AtkinsRéalis** as an employer?**

Because we offer:

- The opportunity to work on various major projects for internal and external clients.
- An exciting environment where work-life balance is important.
- A wide array of learning and development opportunities.
- Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
- A work environment focused on health and safety.
- High School Diploma with a two-year community college diploma in a technical, electrical or computer program or related field. Industry specific experience will be considered in lieu of the latter.
- Operational training as required.
- Demonstrated experience in a high-volume and high-demanding operational environment.
- Demonstrated capability in using computer and communications technology.
- Ability to pass a company aptitude test and medical; colour perception, visual acuteness, hearing and impairment screening.
- Ability to manage several different tasks at the same time while directing train movement.
- Exceptional interpersonal and communication skills with the ability to communicate effectively both orally and in writing while working under pressure.
- Demonstrated ability to build trusted relationships and work collaboratively as part of a team.
- Ability to analyze information and make independent decisions during high volume and stressful conditions.
- Ability to work well under pressure with a high level of attention to detail.
- Ability for sustained concentration over an extended period.
- Demonstrated leadership capabilities.
- Ability and willingness to work in a 24/7 operation.
- Able to work Overtime.
- Ability to sit at desk in control room environment for prolonged periods of time.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation.
- Knowledge on the following systems: CCTV system, SCADA systems, technical knowledge and adaptability, Vehicle equipment and components, Signal systems and/or operation of track apparatus, Station design and operation, Dispute resolution techniques, O-Train network.
- Permanent residence is within 1.5 hours of the facility or be willing to relocate at own expense.
- Please submit your cover letter clearly indicating how your experience aligns with this role and inclu

  • Help Desk Specialist

    6 months ago

    Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • Help Desk Representative

    6 months ago

    Ottawa, Canada Civic Village International Full time

    Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...

  • Help Desk Operator

    6 months ago

    Ottawa, Canada AtkinsRéalis Full time

    **Help Desk Operator** **Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.** Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Once all the defect information has been...

  • Junior IT Help Desk

    6 months ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...

  • Help Desk Specialist Level 2

    6 months ago

    Ottawa, Canada 49 Solutions Full time

    49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of...

  • Help Desk Analyst

    6 months ago

    Ottawa, Canada YouthCare Full time

    Must have lived in Canada for 10+ years - 12 Months experience supporting ALL of the following: o Microsoft Office Suites (on premise or cloud acceptable), must include Outlook, Word, PowerPoint and Excel o Remote Access services o Microsoft Windows operating systems - 12 Months providing direct IT support to end-users. **Requirements**: - Secret security...

  • Intermediate Help Desk Specialist

    6 months ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...

  • Help Desk Analyst

    7 months ago

    Ottawa, Canada National Capital FreeNet Full time

    Education: College/CEGEP - Experience: Will train - Computer science - Network and system administration/administrator - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - Office building **Tasks**: - Give access to computer networks -...

  • Help Desk Support Technician

    7 months ago

    Ottawa, Canada Bridgenext, Inc Full time

    Company Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...

  • Bilingual Is Help Desk Specialist

    6 months ago

    Ottawa, Canada Giant Tiger Full time

    Compensation Grade: Grade 2 **Job Description**: About the job Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and...

  • Health Services Help Desk Coordinator

    6 months ago

    Ottawa, Canada Dynacare Full time

    **Health Services Help Desk** **Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment...

  • Computer Application Support, Intermediate

    2 weeks ago

    Ottawa, Canada Procom Full time

    Computer Application Support TechnicianOn behalf of our public sector client, we are seeking a Computer Application Support Technician.Information Management/Information Technology (IM/IT) support is provided in a Microsoft Windows (MS) desktop environment.The client requires Win 10 workstations to be upgraded to Win 11 prior to the end of servicing date for...

  • Help Desk Support Analyst

    6 months ago

    Ottawa, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **The Opportunity** The Help Desk Support Analyst will report to the Manager of End User Support and is 100% onsite, anchored to the Ottawa office. What you will...

  • Service Desk Administrator

    6 months ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Full time on client site Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Service Desk Administrator

    6 months ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Hybrid, 2 days in office. Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Clinic Front Desk Supervisor

    3 months ago

    Ottawa, Canada Randstad Canada Full time

    Supervisor/Front Desk25 to 33$ an hourFully BilingualEast OttawaTemporary but big potential for permanency Great Benefits after 3 months of workCareer growth opportunitiesOur Client is looking for a Supervisor/Front Desk to assist the Clinic Director in daily operations and to supervise, lead, empower, and coach our medical front desk receptionist team. This...

  • IT Service Desk Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Myticas Consulting Full time

    Myticas Consulting is seeking an experienced IT Service Desk Operations Manager to lead our IT service desk operations, ensuring the highest level of IT services possible. This position supervises and maintains all details of first and second line client support, including physical service desks, work order coordination, and laptop support.The ideal...

  • Front Desk Agent

    6 months ago

    Ottawa, Canada Days Inn Ottawa West Full time

    Duties Include: - Performing the daily operations of the Front Desk, ensuring that every guest receives prompt and courteous service - Answering phone calls and creating reservations in a courteous manners - Checking in / checking out guests - Collecting payment for room charges and other fees and posting them accurately to guests accounts - Handling cash...

  • Front Desk Coordinator

    1 month ago

    Ottawa, Ontario, Canada AI TAX CONSULTANTS INC. Full time

    About AI Tax ConsultantsWe are a dynamic accounting firm dedicated to providing expert tax and financial consulting services. Our team of professionals helps individuals and businesses make informed financial decisions with confidence. Based in Ottawa, we pride ourselves on delivering exceptional client service through integrity, expertise, and personalized...

  • IT Service Desk Operations Supervisor

    3 weeks ago

    Ottawa, Ontario, Canada Myticas Consulting Full time

    Job Description:The Client Care Service Desk Supervisor role at Myticas Consulting is a critical position that oversees the IT Service Desk operations, ensuring seamless delivery of high-quality IT services to clients. This supervisory role involves managing a team of 25 full-time and part-time staff, responsible for first and second-line client support,...