IT Help Desk Technician

3 weeks ago


Ottawa, Canada Fuelled Networks Full time

**Who We Are**:
Fuelled Networks has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We are, and have always been, a client-first IT support provider.

We’re a small, high-performance group. Our technicians are the best in the business because they’re smart, resourceful, highly effective communicators who’ll do whatever it takes to help a client through a problem. And that’s who we’re looking for now: an outstanding **Bilingual Level I Help Desk Technician**.

In this job you’ll support our clients on networks, client/server systems, PC and Mac desktops, desktop software, peripheral devices, and mobile devices. You’ll excel in the role if you’re technically sharp, patient, dedicated, and easy to work with. This is a dynamic environment where things move fast and your day could change on a dime. When a client comes to you in crisis mode at 11:55, you’re not going to be able to take your lunch at noon. If you get that, and you have what it takes to be a superstar support tech, we want to hear from you.

This is a full-time, permanent position - remote for now, but eventually back in our Ottawa office.

**Here’s What You’ll Do**:

- Resolve as many user-reported problems as your expertise permits.
- Escalate problems as appropriate, following our SOPs.
- Maintain communication with customer/vendor/management throughout the problem-resolution process.
- Properly document issues and resolutions in our ticketing system.
- Update and maintain accurate client documentation, records and procedures.
- Review and update Help Desk documentation as assigned.
- Occasional handling of low-level escalated issues.

**Here’s What We’re Looking For**:

- Post-secondary education in IT, or equivalent relevant experience.
- 2+ years of experience doing this kind of work.
- CompTIA A+ and Network+ are essential (either you’ve got them now, or you’ll get them soon). Microsoft, Fortinet, and other IT vendor certifications are great assets.
- Exceptional customer service orientation.
- Great communication skills in English and French.
- Proficiency in all current Windows operating systems is essential; Apple skills are a bonus.
- Experience with M365 (O365), Active Directory, mobile devices, and servers.
- Patient, dedicated, resourceful and determined. You support customers all the way through the toughest problems.
- Excellent time-management and troubleshooting skills.

**Other Stuff**:

- Shifts are Monday to Friday, 8am-5pm or 1130am-8pm
- You’ll be on-call on a rotating basis.
- We need you to be eligible for a security clearance - this is essential.



  • Ottawa, Canada Progression3 Full time

    We're in search of bilingual IT Help Desk Technicians to join our team! This position is remote work-from-home. **Role and Responsibilities include**: - Receive incoming calls - Log in calls into ITSM system - Perform diagnostic and basic troubleshooting procedures - Assign incidents to appropriate support groups - Able to follow-up on incidents until...


  • Ottawa, Canada Bridgenext, Inc Full time

    Company Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...

  • Junior IT Help Desk

    7 months ago


    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...


  • Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...


  • Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...

  • Help Desk Specialist

    7 months ago


    Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...


  • Ottawa, Canada Civic Village International Full time

    Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...


  • Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...


  • Ottawa, Canada NeoLore Networks Inc. Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 30 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer...


  • Ottawa, Canada Alterna Full time

    **Scope of Position** We are looking for a customer service-oriented Service Desk Technician to provide technical support to users in an efficient and accurate manner. As the first line of support for IT, you will solve technical problems and provide support for all assigned areas. The goal is to ensure service excellence is maintained to the standards set...


  • Ottawa, Canada Giant Tiger Full time

    About this Opportunity Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are...


  • Ottawa, Canada 49 Solutions Full time

    49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of...

  • Help Desk Analyst

    8 months ago


    Ottawa, Canada National Capital FreeNet Full time

    Education: College/CEGEP - Experience: Will train - Computer science - Network and system administration/administrator - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - Office building **Tasks**: - Give access to computer networks -...

  • Help Desk Analyst

    7 months ago


    Ottawa, Canada YouthCare Full time

    Must have lived in Canada for 10+ years - 12 Months experience supporting ALL of the following: o Microsoft Office Suites (on premise or cloud acceptable), must include Outlook, Word, PowerPoint and Excel o Remote Access services o Microsoft Windows operating systems - 12 Months providing direct IT support to end-users. **Requirements**: - Secret security...


  • Ottawa, Canada Procom Full time

    Computer Application Support TechnicianOn behalf of our public sector client, we are seeking a Computer Application Support Technician.Information Management/Information Technology (IM/IT) support is provided in a Microsoft Windows (MS) desktop environment.The client requires Win 10 workstations to be upgraded to Win 11 prior to the end of servicing date for...


  • Ottawa, Canada Actualisation Full time

    **Help Desk Support Level II** **_Responsibilities_** - Provides support to end users on a variety of issues. - Identifies, researches, and resolves technical problems. - Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. - May involve use of problem...

  • Help Desk Analyst

    1 day ago


    Ottawa, Canada NCF Full time

    Work Term: Temporary - Work Language: English - Hours: 35 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset - **Work site environment**: - Volunteer coordination - ** Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - ** Tasks**: - Respond to users experiencing...


  • Ottawa, Canada SNC-Lavalin Full time

    **Why join us?** SNC-Lavalin provides cutting-edge engineering, procurement, construction and financing solutions to projects in more than 100 countries around the world. From the Canadian Arctic to the Southern African region and Australasia, our multicultural workforce is driven by a fierce pride in their work and a pioneering vision. SNC-Lavalin is...

  • Help Desk Operator

    7 months ago


    Ottawa, Canada AtkinsRéalis Full time

    **Help Desk Operator** **Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.** Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Once all the defect information has been...

  • Help Desk Operator

    2 months ago


    Ottawa, Canada AtkinsRéalis Full time

    **Help Desk Operator** Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people. Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Operators are to work closely with YCC...