IT Help Desk Technician
3 weeks ago
**Who We Are**:
Fuelled Networks has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We are, and have always been, a client-first IT support provider.
We’re a small, high-performance group. Our technicians are the best in the business because they’re smart, resourceful, highly effective communicators who’ll do whatever it takes to help a client through a problem. And that’s who we’re looking for now: an outstanding **Bilingual Level I Help Desk Technician**.
In this job you’ll support our clients on networks, client/server systems, PC and Mac desktops, desktop software, peripheral devices, and mobile devices. You’ll excel in the role if you’re technically sharp, patient, dedicated, and easy to work with. This is a dynamic environment where things move fast and your day could change on a dime. When a client comes to you in crisis mode at 11:55, you’re not going to be able to take your lunch at noon. If you get that, and you have what it takes to be a superstar support tech, we want to hear from you.
This is a full-time, permanent position - remote for now, but eventually back in our Ottawa office.
**Here’s What You’ll Do**:
- Resolve as many user-reported problems as your expertise permits.
- Escalate problems as appropriate, following our SOPs.
- Maintain communication with customer/vendor/management throughout the problem-resolution process.
- Properly document issues and resolutions in our ticketing system.
- Update and maintain accurate client documentation, records and procedures.
- Review and update Help Desk documentation as assigned.
- Occasional handling of low-level escalated issues.
**Here’s What We’re Looking For**:
- Post-secondary education in IT, or equivalent relevant experience.
- 2+ years of experience doing this kind of work.
- CompTIA A+ and Network+ are essential (either you’ve got them now, or you’ll get them soon). Microsoft, Fortinet, and other IT vendor certifications are great assets.
- Exceptional customer service orientation.
- Great communication skills in English and French.
- Proficiency in all current Windows operating systems is essential; Apple skills are a bonus.
- Experience with M365 (O365), Active Directory, mobile devices, and servers.
- Patient, dedicated, resourceful and determined. You support customers all the way through the toughest problems.
- Excellent time-management and troubleshooting skills.
**Other Stuff**:
- Shifts are Monday to Friday, 8am-5pm or 1130am-8pm
- You’ll be on-call on a rotating basis.
- We need you to be eligible for a security clearance - this is essential.
-
Help Desk Support Technician
2 weeks ago
Ottawa, Canada Bridgenext, Inc Full timeCompany Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...
-
IT - Help Desk Technician (Contract)
3 weeks ago
Ottawa, Ontario, Canada Cosmetica Laboratories Inc Full time1960 Eglinton Ave E, Scarborough, ON M1L 4R1, CanadaJob DescriptionPosted Thursday, February 27, 2025 at 5:00 AM | Expires Friday, March 7, 2025 at 4:59 AMCosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and...
-
IT Help Desk
2 weeks ago
Ottawa, Canada MGIS Full time**Responsibilities** - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Properly...
-
2024-021: IT Help Desk Technician
1 week ago
Ottawa, Canada Ross Video Full timeWhy Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we...
-
IT Help Desk
2 weeks ago
Ottawa, Canada Ottawa Fertility Centre Full timeJob Summary As a core member of the Ottawa Fertility Centre’s (OFC) team, the IT Help Desk is under the direct supervision of the Computer & Information Systems Manager. This position is responsible for supporting OFC physicians, management and employees with technical computer knowledge and hands on problem solving. The IT Help Desk must maintain a high...
-
Help Desk Technician
1 week ago
Ottawa, Canada NeoLore Networks Inc. Full timeor equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...
-
IT Help Desk Technician
3 weeks ago
Ottawa, Canada Fuelled Networks Full time**Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...
-
Help Desk Technician
3 weeks ago
Ottawa, Canada NeoLore Networks Inc. Full timeWork Term: Permanent - Work Language: Bilingual - Hours: 30 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer...
-
Help Desk Technician
3 weeks ago
Ottawa, Ontario, Canada Wellington Health Care Alliance (WHCA) Full timeFebruary 28, 2025HELP DESK TECHNICIAN(FULL TIME)WELLINGTON HEALTH CARE ALLIANCEGroves Memorial Community Hospital·Louise Marshall Hospital·Palmerston & District HospitalJob Posting: #2025-37The Wellington Health Care Alliance (WHCA) is currently accepting applications for one (1) full time Help Desk Technician to join our team.We are:- Two corporations...
-
Help Desk Lead
4 weeks ago
Ottawa, Ontario, Canada County of Essex Full timeHelp Desk LeadDepartment: Information TechnologyPosition Type: Full-time (35 hrs./week)Location: Essex, Ontario (Hybrid)Posting #: COE-12-25Opening Date: February 25, 2025Closing Date: March 5, 2025Role Snapshot (Our Elevator Pitch)Are you a detail-oriented IT professional with a passion for problem-solving and team collaboration? Do you thrive in a...
-
Intermediate Help Desk Specialist
1 week ago
Ottawa, Canada Maverin Inc. Full timeRole: Intermediate Help Desk Specialist Client: Federal Government of Canada Client Contract duration: 2 years (possibility of extension) Start date: ASAP Location: Hybrid / NCR Language: Bilingual Clearance: Secret Responsibilities could include but are not limited to: - The primary tasks and activities are to support, install, configure and perform...
-
Help Desk Team Member
4 days ago
Ottawa, Ontario, Canada Nexus Systems Group Inc. Full time**About the Role:**We are seeking a highly skilled Technical Support Help Desk specialist to join our team at Nexus Systems Group Inc. This role involves providing technical assistance to computer system users, troubleshooting customer concerns, and maintaining records of daily data communication transactions.The ideal candidate will have 2+ years of...
-
Help Desk Support
1 week ago
Ottawa, Canada TechInsights Full time**OUR STORY** **THE OPPORTUNITY** **WHAT YOU WILL DO** - Act as the initial point of contact for IT technical support. - Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers,...
-
Help Desk Analyst
3 weeks ago
Ottawa, Canada National Capital FreeNet Full timeEducation: College/CEGEP - Experience: Will train - Computer science - Network and system administration/administrator - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - Office building **Tasks**: - Give access to computer networks -...
-
Bilingual Help Desk Level Ii
3 weeks ago
Ottawa, Canada Actualisation Full time**Help Desk Support Level II** **_Responsibilities_** - Provides support to end users on a variety of issues. - Identifies, researches, and resolves technical problems. - Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. - May involve use of problem...
-
Bilingual Help Desk Support
4 weeks ago
Ottawa, Canada Procom Full timeOn behalf of our public sector client, we are seeking a Bilingual Help Desk/System Administrator to support a multi-year contract. The candidate requires a valid secret-level federal clearance, and must be able to work on-site in the National Capital area. The requirement is for client-focused resources who can provide IM/IT support over the telephone, in...
-
Help Desk Analyst
2 weeks ago
Ottawa, Canada NCF Full timeWork Term: Temporary - Work Language: English - Hours: 35 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset - **Work site environment**: - Volunteer coordination - ** Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - ** Tasks**: - Respond to users experiencing...
-
Bilingual Help Desk Support
4 weeks ago
Ottawa, Canada Procom Full timeOn behalf of our public sector client, we are seeking a Bilingual Help Desk/System Administrator to support a multi-year contract. The candidate requires a valid secret-level federal clearance, and must be able to work on-site in the National Capital area. The requirement is for client-focused resources who can provide IM/IT support over the telephone, in...
-
Bilingual Help Desk Support
4 weeks ago
Ottawa, Canada Procom Full timeOn behalf of our public sector client, we are seeking a Bilingual Help Desk/System Administrator to support a multi-year contract.The candidate requires a valid secret-level federal clearance, and must be able to work on-site in the National Capital area.The requirement is for client-focused resources who can provide IM/IT support over the telephone, in...
-
Bilingual Service Desk Technician
2 days ago
Ottawa, Ontario, Canada Aversan Inc. Full timeAversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.We are currently seeking a qualified Bilingual Service Desk Technician. The role involves providing IT support,...