Help Desk Representative

6 months ago


Ottawa, Canada Civic Village International Full time

Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives.

**Position Overview**:We are seeking a highly motivated and customer-focused Help Desk Representative to join our team. As a Help Desk Representative, you will play a crucial role in providing technical support and assistance to our clients and internal teams. Your responsibilities will include responding to inquiries, troubleshooting technical issues, and ensuring a seamless experience for our users.

**Responsibilities**:

- Provide timely and effective technical support to clients and internal teams.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex issues to the appropriate teams for resolution.
- Maintain accurate records of help desk interactions and resolutions.
- Collaborate with other departments to ensure a coordinated approach to problem-solving.
- Assist in the development of knowledge base articles and documentation.
- Stay informed about industry trends and advancements to enhance technical expertise.

**Qualifications**:

- Proven experience as a Help Desk Representative or in a similar role.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service skills.
- Familiarity with help desk software and ticketing systems.
- Knowledge of hardware, software, and network troubleshooting.
- Ability to work independently and collaboratively in a team environment.

If you are passionate about technology, customer service, and making a positive impact, we invite you to apply.

**Salary**: $21.20 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Ottawa, ON (required)

Ability to Relocate:

- Ottawa, ON: Relocate before starting work (required)

Work Location: In person


  • Help Desk Specialist

    6 months ago


    Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • Junior IT Help Desk

    6 months ago


    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...


  • Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...


  • Ottawa, Canada 49 Solutions Full time

    49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of...

  • Help Desk Operator

    6 months ago


    Ottawa, Canada AtkinsRéalis Full time

    **Help Desk Operator** **Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.** Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Once all the defect information has been...

  • Help Desk Operator

    1 month ago


    Ottawa, Canada AtkinsRéalis Full time

    **Help Desk Operator** Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people. Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Operators are to work closely with YCC...

  • Help Desk Analyst

    7 months ago


    Ottawa, Canada National Capital FreeNet Full time

    Education: College/CEGEP - Experience: Will train - Computer science - Network and system administration/administrator - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - Office building **Tasks**: - Give access to computer networks -...

  • Help Desk Analyst

    6 months ago


    Ottawa, Canada YouthCare Full time

    Must have lived in Canada for 10+ years - 12 Months experience supporting ALL of the following: o Microsoft Office Suites (on premise or cloud acceptable), must include Outlook, Word, PowerPoint and Excel o Remote Access services o Microsoft Windows operating systems - 12 Months providing direct IT support to end-users. **Requirements**: - Secret security...


  • Ottawa, Canada Bridgenext, Inc Full time

    Company Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...


  • Ottawa, Canada Dynacare Full time

    **Health Services Help Desk** **Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment...


  • Ottawa, Canada Giant Tiger Full time

    Compensation Grade: Grade 2 **Job Description**: About the job Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and...


  • Ottawa, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **The Opportunity** The Help Desk Support Analyst will report to the Manager of End User Support and is 100% onsite, anchored to the Ottawa office. What you will...


  • Ottawa, Ontario, Canada Lawyer Help Full time

    Unlock Your Rights as a Disability Insurance ClaimantWe are seeking an experienced and passionate Insurance Lawyer to join our team at Lawyer Help. As a key member of our law firm, you will play a vital role in helping individuals navigate the complexities of disability insurance claims.About the Role:Job Type: Full-timeLocation: Ottawa, ONSalary: $120,000 -...


  • Ottawa, Canada Jask salon and day spa Full time

    Job Overview: **Duties**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) - Receive, sort, and distribute daily...


  • Ottawa, Canada Procom Full time

    Computer Application Support TechnicianOn behalf of our public sector client, we are seeking a Computer Application Support Technician.Information Management/Information Technology (IM/IT) support is provided in a Microsoft Windows (MS) desktop environment.The client requires Win 10 workstations to be upgraded to Win 11 prior to the end of servicing date for...


  • Ottawa, Canada net2phone Canada Full time

    Marketing & Sales has one of the most effective technology stacks to help us identify and attract the right customers to our brand. When you come on board, you are using state of the art SaaS tools complete with AI to help you do your job. The Sales Development Representative generates qualified and engaged leads for net2phone Canada. Researching,...


  • Ottawa, Ontario, Canada Lawyer Help Full time

    Job Title: Insurance Claim AdvocateWe are seeking an experienced Insurance Claim Advocate to join our team at Lawyer Help. As an Insurance Claim Advocate, you will be responsible for assisting clients in navigating the complex process of insurance claims.About the JobSalary: $80,000 - $120,000 per yearThe successful candidate will have a strong understanding...

  • Housing Paralegal

    6 months ago


    Ottawa, Canada Housing Help Full time

    Housing Paralegal Full-time permanent position Housing Help is a non-profit agency that assists families and individuals who are at risk of homelessness to access and retain appropriate, affordable housing. The agency is seeking a licensed paralegal to provide direct service to clients in the area of housing law with a focus on tenants’ rights. Main...


  • Ottawa, Canada net2phone Canada Full time

    Marketing & Sales has one of the most effective technology stacks to help us identify and attract the right customers to our brand. When you come on board, you are using state of the art SaaS tools complete with AI to help you do your job. The Sales Development Representative generates qualified and engaged leads for net2phone Canada. Researching,...


  • Ottawa, Ontario, Canada Lawyer Help Full time

    We are seeking a highly skilled and experienced disability insurance denial lawyer to join our team at Lawyer Help in Cornwall. The ideal candidate will have a strong background in handling long term disability benefits claims and be able to provide expert representation to clients throughout the region.About the Role:This is a full-time position that...