Help Desk Representative

1 week ago


Ottawa, Canada Civic Village International Full time

Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives.

**Position Overview**:We are seeking a highly motivated and customer-focused Help Desk Representative to join our team. As a Help Desk Representative, you will play a crucial role in providing technical support and assistance to our clients and internal teams. Your responsibilities will include responding to inquiries, troubleshooting technical issues, and ensuring a seamless experience for our users.

**Responsibilities**:

- Provide timely and effective technical support to clients and internal teams.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex issues to the appropriate teams for resolution.
- Maintain accurate records of help desk interactions and resolutions.
- Collaborate with other departments to ensure a coordinated approach to problem-solving.
- Assist in the development of knowledge base articles and documentation.
- Stay informed about industry trends and advancements to enhance technical expertise.

**Qualifications**:

- Proven experience as a Help Desk Representative or in a similar role.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service skills.
- Familiarity with help desk software and ticketing systems.
- Knowledge of hardware, software, and network troubleshooting.
- Ability to work independently and collaboratively in a team environment.

If you are passionate about technology, customer service, and making a positive impact, we invite you to apply.

**Salary**: $21.20 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Ottawa, ON (required)

Ability to Relocate:

- Ottawa, ON: Relocate before starting work (required)

Work Location: In person



  • Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • Help Desk Analyst

    2 weeks ago


    Ottawa, Canada CONDOMINIUM MANAGEMENT GROUP Full time

    Job Summary: The Help Desk Analyst is responsible for providing technical assistance and support to end-users for computer systems, software, and hardware issues. They will respond to inquiries, diagnose, and resolve technical issues, and escalate problems as necessary. The Help Desk Analyst will deliver outstanding customer service and contribute to the...

  • Junior IT Help Desk

    4 days ago


    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...


  • Ottawa, Canada Maverin Inc. Full time

    **DATE POSTED**: June 29, 2023 JOB ID# 021c Role: Intermediate Help Desk Specialist Client: Federal Government of Canada Client Contract duration: 240 days, possibility of extension Start date: July 2023 Location: Hybrid / NCR Language: Bilingual (English & French) Clearance: MUST hold a valid security clearance (please indicate on...


  • Ottawa, Ontario, Canada Maverin Inc. Full time

    DATE POSTED: June 29, 2023JOB ID# 021cRole: Intermediate Help Desk SpecialistClient: Federal Government of Canada ClientContract duration: 240 days, possibility of extensionStart date: July 2023Location: Hybrid / NCRLanguage: Bilingual (English & French)Clearance: MUST hold a valid security clearance (please indicate on resume)Responsibilities could include...


  • Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support CoordinatorbeBee Professionals is looking for a Help Desk Support Coordinator to join our team in Ottawa. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Requirements: Bachelor's degree in Computer Science, Information Technology, or a related...


  • Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is looking for a Help Desk Support Analyst to join our team in Ottawa. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field At...

  • Help Desk Operator

    6 days ago


    Ottawa, Canada AtkinsRéalis Full time

    **Help Desk Operator** **Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.** Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project. Once all the defect information has been...

  • Help Desk Support

    2 weeks ago


    Ottawa, Canada TechInsights Full time

    **OUR STORY** **THE OPPORTUNITY** **WHAT YOU WILL DO** - Act as the initial point of contact for IT technical support. - Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers,...


  • Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...


  • Ottawa, Ontario, Canada Ross Video Full time

    Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we...


  • Ottawa, Canada 49 Solutions Full time

    49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of...

  • Help Desk Analyst

    3 weeks ago


    Ottawa, Canada National Capital FreeNet Full time

    Education: College/CEGEP - Experience: Will train - Computer science - Network and system administration/administrator - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - Office building **Tasks**: - Give access to computer networks -...


  • Ottawa, Ontario, Canada 49 Solutions Full time

    49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of experience.Requirements:...

  • Help Desk Analyst

    6 days ago


    Ottawa, Canada YouthCare Full time

    Must have lived in Canada for 10+ years - 12 Months experience supporting ALL of the following: o Microsoft Office Suites (on premise or cloud acceptable), must include Outlook, Word, PowerPoint and Excel o Remote Access services o Microsoft Windows operating systems - 12 Months providing direct IT support to end-users. **Requirements**: - Secret security...

  • IT Help Desk

    5 days ago


    Ottawa, Canada TrueContext Full time

    About the role: TrueContext is looking for a Co-op student to help with our growing IT Help Desk needs from September to December (this will initially be a 4 month contract, with the possibility of extending to April). The ideal candidate is tech savvy, has a positive attitude, a great sense of humor, and loves helping people solve problems. This is a...

  • IT Help Desk

    5 days ago


    Ottawa, Canada TrueContext Full time

    About the role: TrueContext is looking for a Co-op student to help with our growing IT Help Desk needs from September to December (this will initially be a 4 month contract, with the possibility of extending to April). The ideal candidate is tech savvy, has a positive attitude, a great sense of humor, and loves helping people solve problems. This is a...


  • Ottawa, Canada National Research Council Canada Full time

    Great Minds. One Goal. Canada's Success. Help bring innovative enabling research to life and drive forward your career at the National Research Council of Canada (NRC), Canada's largest research and technology organization. Get a unique chance to expand your scientific leadership through science excellence and solution driven partnership that will help...


  • Ottawa, Canada Bridgenext, Inc Full time

    Company Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...

  • Help Desk Operator

    4 weeks ago


    Ottawa, Canada AtkinsRéalis Full time

    Help Desk OperatorCome join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project.Operators are required to use various communication...