Desktop Support Analyst

7 months ago


Ottawa, Canada RADIX 247 IT SUPPORT Full time

Education: College/CEGEP
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Help desk
- Private sector
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
**Security and safety**:

- Basic security clearance
- Enhanced reliability security clearance
- Criminal record check
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Workplace information**:

- Remote work available
- Work Term: Temporary
- Work Language: English
- Hours: 22.5 to 37.5 hours per week



  • Ottawa, Canada SIRVA Full time

    Role Overview As a Desktop Support Specialist, you will work in a hybrid environment in our Ottawa office contributing to Sirva’s success by being responsible for the deployment, support and management of end user computing technology including desktops, laptops, printers, phones, VC units, mobile devices, and peripherals. The position puts a strong focus...


  • Ottawa, Canada BGIS Full time

    **Who We Are** **We are looking to have a bilingual (French/English) **Technical Support Analyst join our team! This position will involve working on-site at our Ottawa office location.** **SUMMARY** The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of...


  • Ottawa, Canada SIRVA Full time

    Role Overview As a Desktop Support Specialist, you will contribute to Sirva’s success by being responsible for the deployment, support and management of end user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position puts a strong focus on providing a superior customer experience while...


  • Ottawa, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support. This role will be reporting into the Area Director with a dotted line to the Sr. Manger of...

  • Desktop Engineer

    2 months ago


    Ottawa, Ontario, Canada Hamilton Barnes Associates Limited Full time

    Launch Your IT Career with a Leading Government OrganizationAre you an ambitious IT professional looking to advance your career in a stable and growth-oriented environment?This role offers the opportunity to work with a prominent government organization that values employee development and professional excellence. With funded training and certifications, you...

  • IT Support Analyst

    7 months ago


    Ottawa, Canada Regional Group Full time

    **IT Support Analyst** **About Us**: At Regional Group, we're not your typical real estate company - we're innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of...


  • Ottawa, Ontario, Canada S I Systems Full time

    As a valued member of S I Systems, you will play a crucial role in supporting our client's transition to Windows 11.SalaryWe offer an estimated salary range of $60,000 - $80,000 per year, commensurate with experience.About the RoleThis position involves providing on-site technical support to resolve network and software issues related to the Windows 10...


  • Ottawa, Canada Sybex Support Services LLC Full time

    **Job Types**: Part-time, Freelance Schedule: - Day shift - Monday to Friday - Night shift - On call - Weekends as needed **Experience**: - IT support: 1 year (preferred) Licence/Certification: - CompTIA A+ (preferred) Work Location: In person


  • Ottawa, Canada Sybex Support Services LLC Full time

    **Job Type**: Part-time Schedule: - 8 hour shift - Day shift - Monday to Friday - Morning shift - Weekends as needed - Weekends only **Experience**: - IT support: 1 year (preferred) Licence/Certification: - CompTIA A+ (preferred) Work Location: In person

  • Desktop Eng

    2 months ago


    Ottawa, Canada Lumentum Full time

    locations- Canada - Ottawa (Bill Leathem)- time type- Full time- posted on- Posted Today- job requisition id- 20241118- It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll...


  • Ottawa, Canada Harris Computer Systems Full time

    Harris Computer is seeking a Desktop Deployment Specialist to join the Corporate IT (CIT) team based in our Ottawa, Ontario office!- Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal goals and dreams! We are a financially proven, growing and stable company that offers employees the opportunity...


  • Ottawa, Canada Harris Computer Systems Full time

    Harris Computer is seeking a Desktop Deployment Specialist to join the Corporate IT (CIT) team based in our Ottawa, Ontario office!- Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal goals and dreams! We are a financially proven, growing and stable company that offers employees the opportunity...


  • Ottawa, Canada Pinnacle Support Full time

    Board Certified Behavior Analyst (BCBA) at Pinnacle Support Are you a highly skilled and dedicated Board Certified Behavior Analyst (BCBA) looking for a rewarding opportunity to significantly impact the lives of individuals with behavioral challenges? If so, we invite you to join our team as a BCBA at Pinnacle Support. About Pinnacle Support: Pinnacle...


  • Ottawa, Ontario, Canada Course Full time

    The Library of Parliament seeks a skilled Desktop Publishing Specialist to join its team. Located in the National Capital Region, this position offers a unique opportunity to work in a stimulating and rewarding environment that supports Canadian parliamentary democracy.Key Responsibilities:Provide professional desktop publishing services to content owners,...


  • Ottawa, Canada S I Systems Full time

    h3>Help Desk Specialist to provide on-site troubleshooting of network and software issues to support a Windows 10 to 11 migration.Our Valued Public Sector Client is seeking a Help Desk Specialist to provide on-site troubleshooting of network and software issues to support a Windows 10 to 11 migration.Background:To support a Windows 10 to 11 migration...


  • Ottawa, Canada Le Cordon Bleu Ottawa Full time

    **COMPANY PROFILE** Founded in Paris in 1895, Le Cordon Bleu is considered today the largest network of culinary and hospitality schools in the world with more than 30 schools in 20 countries and 20,000 students of over 100 nationalities trained every year. Le Cordon Bleu combines innovation and creativity with tradition through certificates, diplomas, and...


  • Ottawa, Canada Dragonware Technologies Full time

    Dragonware Technologies Inc. delivers complete IT services. From planning and disposition to staffing and maintenance, we help our clients achieve their best through the most appropriate technology solutions. **Task, Duties & Responsibilities** - Focus on completing onsite activities in a timely and efficient manner, ensuring that communication is...

  • IT Desktop Support

    7 months ago


    Ottawa, Canada Infinera Full time

    Summary of essential job functions: - Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible. - Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as...


  • Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: - Inspired by research and driven by compassion!- The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless...

  • Support Analyst

    3 months ago


    Ottawa, Canada NAV Canada Full time

    Job Posting Title Support Analyst Job Category Application / System Development Language Requirements Bilingual / Bilingue Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2024-10-03 Job Grade PIPSC-3 Pay Range $107,682 - $135,272 Job Summary As a member of the Enterprise Business Solutions (EBS) Aeronautical Information...