Account & Partner Development Manager
5 months ago
Join us on our mission to engage every student in their journey from education to career._
**About myBlueprint**
We're creating an active and engaging learning environment for all students. Come grow your career with us
**About the Opportunity**
myBlueprint is known for our outstanding Customer Success Team, with a reputation for going above and beyond to provide best-in-class support throughout the entire customer lifecycle. We are dedicated to providing excellent account management and training to our district partners while making an impact on student success every day.
Reporting to our Manager of Customer Success, as an Account and Partner Development Manager for myBlueprint, you will play an integral part in the customer journey by fostering existing relationships, driving adoption, communicating best practices, and overseeing the renewal process. As our Account and Partner Development Manager, you’ll set yourself up as a trusted advisor while working with school/district leads from across the country. You will drive value and retention through proactive problem-solving, upselling, expansions, and cross-selling. You will be responsible for our Mid-Market portfolio while seeking and engaging with new sales leads.
We want to clarify how this role may be different from other SaaS roles in Customer Success or Account Management. As this role is a hybrid Account Management and Sales role, it will have a large focus on new sales and business development initiatives (similar to an Account Executive).
If you are a goal-driven and dynamic individual interested in providing solutions to improve student success and learning experiences, and you have a background in education, then this role could be a perfect fit for you
**_ What you will do:_**
Customer Success (60%):
- Own and drive the partner lifecycle with medium-sized accounts
- Interact with school/district leads and champion users to drive adoption, engagement, and solicit feedback
- Host virtual meetings to collaborate with leads to put a meaningful implementation plan in place for the school year and discuss training options
- Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality
- Work closely with the Customer Success team to design and implement initiatives that improve the customer experience at each stage of the journey
- Collaborate with the Customer Success team to improve retention and proactively mitigate risk
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation, post-implementation adoption activities, and partner interactions
- Provide updates on outstanding queries, reports, and requests
- Develop customer-specific resources to assist with implementation objectives and workshop/training goals (e.g., custom guides, custom slide deck, handouts, demo accounts)
Sales (30%):
- Identify and pursue growth & expansion opportunities within your accounts
- Understand your customers’ requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals
- Manage, forecast, and secure renewals from your portfolio
- Build and maintain your network while creating new business development opportunities
- Create sales plans based on identified prospects, opportunities, and gaps in the market (and develop an action plan related to territory plans or campaigns)
- Understand the market by conducting research on the competition and comparing them with our offerings
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations tailored to the needs of prospect(s)
- Negotiating partner rates and service agreements
General (10%):
- Share customer insights, ideas, and challenges with the other departments at myBlueprint to help inform product development and company initiatives
- Contribute to our internal and external processes and documentation based on customer data, trends, and needs
- At least 1 year of experience in Customer Success/Account Management/Sales at a SaaS company
- Strong business acumen and proven ability to influence decision-makers in various sizes of organizations
- Proven experience increasing software adoption and leveraging Customer Success best practices
- Proven ability to develop strategies, translate them into initiatives, and track success
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated operational excellence in analytical thinking, process development and iteration, problem-solving, communication, and planning
- Able to collaborate across the organization and with external stakeholders
- Strong operational skills that will drive organizational efficiencies and customer satisfaction
- Proficiency with various software tools includin
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