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Sales Support

7 months ago

Mississauga, Canada Impact Canopies Full time

Primary Responsibilities:

- Working hours Monday through Friday, 8:30 - 5:00
- Train, learn and become an expert in Impacts data management platforms CRM-Salesforce and ERP- Great Plains
- Greet customers, walk in and on phone. First point of contact/reception
- Determine customer needs in a timely manner
- Support outside sales reps and take care of customer needs.
- Inside sales - Sell /Upsell
- Process orders, repairs, rentals, warranties, cancellations, payment and refunds
- Process E-Com and Retail on line as needed
- Follow company policies and procedures
- Think and strive for 'continuous improvement'
- Advise on company information, learn and share product knowledge
- Support/assist Outside sales reps with inventory, orders, parts, payment etc
- Professional customer service is of the highest priority.
- Work with other departments to complete the circle of sales and inventory
- Sales, Procurement, Ops, Accounting - communication is key
- Provide holiday coverage when required
- Represent the company in a professional, positive and courteous manner Maintain a positive, empathetic, and professional attitude toward both internal and external customers.

Skills and Experience:

- Excellent written and verbal communication.
- Effective time management and ability to work independently.
- Demonstrated ability to develop and maintain positive relationships.
- Ensuring complete customer satisfaction through solution based relationships.
- Ability to multi-task and prioritize.
- Outstanding customer service skills.
- Strong computer skills with proficiency in MS Word, Excel, Outlook, GP, Sales Force and Quotewerks.
- Minimum of two (2) years of relevant customer service experience in an office environment.
- Fluent English verbal and written required
- French Language asset

We are located in Mississauga ON. The rate of pay will be related to qualifications. Company also offers a great benefits package that includes medical, dental, vision, vacation, and sick time.

**Salary**: $45,000.00-$49,500.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4W 3V9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person