Hotel Front Office Manager

5 months ago


Niagara Falls, Canada Ramada Niagara FallsFallsview Full time

_We are currently seeking a highly motivated and experienced Front Office Manager to join our team at Ramada Fallsview. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and possess excellent customer service skills, we encourage you to apply._

**Responsibilities**:

- Supervise and manage the daily operations of the front desk, including check-in/check-out processes, handling guest inquiries, and fulfilling requests
- Provide training and guidance to front desk staff to uphold high-quality service standards
- Address guest complaints promptly and resolve issues in a professional and efficient manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Foster seamless communication and collaboration with other hotel departments to enhance guest satisfaction
- Update and manage hotel information across various booking platforms
- Ensure cleanliness and organization of the front desk area is maintained
- Assist with administrative duties such as scheduling, payroll, and inventory management

**Skills**:

- Strong customer service orientation with a welcoming and professional demeanor
- Excellent verbal and written communication skills
- Proficiency in multiple languages is an asset
- Ability to handle phone systems and demonstrate proper phone etiquette
- Sound knowledge of hotel operations and front desk procedures
- Effective problem-solving skills with the ability to remain calm under pressure
- Strong organizational skills with keen attention to detail
- Proficiency in computer systems/software commonly used in hotel operations
- **What are we looking for?**_

Front Office Managers serving Ramada Fallsview are committed to delivering exceptional service to our guests and collaborating effectively with team members. To excel in this role, you should embody the following attitudes, behaviors, skills, and values:

- A degree or diploma in Hotel Management or equivalent
- Minimum of 3 years of supervisory experience in Front Office operations within the hospitality, leisure, or retail industry
- Proficiency in IT systems
- Strong commercial awareness and sales capabilities
- Experience in team management and development
- Previous departmental management and P&L accountability experience
- Exceptional leadership, interpersonal, and communication skills
- Accountability and resilience
- Dedication to providing outstanding customer service
- Ability to thrive in a fast-paced environment
- Impeccable grooming standards
- Flexibility to adapt to various work situations
- Capacity to work independently and collaboratively as part of a team
- Familiarity with Property Management Systems (Opera V5)
- Additional degree or diploma in Hotel Management or equivalent

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 5 years (preferred)

Work Location: In person



  • Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels...


  • Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels...


  • Niagara Falls, Canada The Falls Hotel and Inn Full time

    Job Overview: We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we...


  • Niagara Falls, Canada Vittoria Hotel & Suites Full time

    **Overview**: **Responsibilities**: - Manage the front desk operations efficiently - Greet and assist guests in a professional and friendly manner - Handle phone calls and inquiries promptly and professionally - Check-in and check-out guests accurately - Ensure guest satisfaction by addressing their needs and resolving any issues - Coordinate with other...


  • Niagara Falls, Canada Americana Resort Inc. Full time

    **Primary Responsibilities**: - Has exceptional knowledge of the facilities and services available, physical plan and layout - Stays appraised and has exceptional knowledge on all packages, selling rates, strategies and promotions and ensures staff is aware of any updates - Assists Front Office Manager with reviews of upcoming group bookings, directions and...


  • Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    **Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay** **Audit and balance reports from the day shifts** **Schedule guest wake-up calls and reservations for the following day** **Verify that all EOD work has been performed by other departments** **Respond to guest inquiries, concerns and...


  • Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time

    Hotel Managing Supervisor Job DescriptionThe Glengate Hotel & Suites is seeking a highly skilled and experienced Hotel Managing Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest service and maintaining a high level of customer...


  • Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time

    Hotel Managing Supervisor Job DescriptionThe Glengate Hotel & Suites is seeking a highly skilled and experienced Hotel Managing Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest service and maintaining a high level of customer...

  • Hotel Front Desk Agent

    3 months ago


    Niagara Falls, Canada The Cannery Lofts Full time

    **SALARY RANGE**: $17.50-20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guests experience and accommodations. Hotel Front Desk Agent responsibilities include...

  • Guest Service Agent

    5 months ago


    Niagara Falls, Canada Marriott Fallsview Hotel & Spa Full time

    The Marriott Fallsview Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as...

  • Front Desk Agent

    2 months ago


    Niagara Falls, Canada Falls Hotel and Inn Full time

    **Overview** **Duties**: - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Process reservations and maintain accurate records of guest information. - Respond to phone calls promptly,...

  • Hotel Sales Manager

    5 months ago


    Niagara Falls, Canada Merani Hotel Group Full time

    **SALARY RANGE**: $50,000 - $65,000 / year - based on work experience Potential for quarterly bonus **EMPLOYEE BENEFITS**: Paid Time Off Sun Life Group Benefits On-site parking Discounted hotel rooms around the world Restaurant discounts **JOB OVERVIEW**: The Sales Manager position is responsible for the production of group room, banquet meeting room...

  • Hotel Supervisor

    4 weeks ago


    Niagara Falls, Ontario, Canada Howard Johnson Plaza Hotel By Wyndham Full time

    Job Title: Hotel SupervisorWe are seeking a highly organized and detail-oriented Hotel Supervisor to join our team at Howard Johnson Plaza Hotel By Wyndham. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key Responsibilities:Supervise and...

  • Hotel Supervisor

    4 weeks ago


    Niagara Falls, Ontario, Canada Howard Johnson Plaza Hotel By Wyndham Full time

    Job Title: Hotel SupervisorWe are seeking a highly organized and detail-oriented Hotel Supervisor to join our team at Howard Johnson Plaza Hotel By Wyndham. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key Responsibilities:Supervise and...

  • Front Desk/night Audit

    23 hours ago


    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    **Job Overview** **Duties** - Greet guests upon arrival and provide a warm welcome. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and resolve issues promptly with a focus on customer satisfaction. - Maintain an organized front desk area, including managing phone systems and ensuring all equipment is functional. - Provide...

  • Guest Service Manager

    5 months ago


    Niagara Falls, Canada MARRIOTT FALLS VIEW HOTEL& SPA Full time

    At the Marriott Fallsview Hotel and Spa, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of _putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence._ We are currently looking for a **Guest Service Manager ** who really enjoys making...


  • Niagara Falls, Canada Marriott on the Falls Hotel Full time

    Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms...

  • Hotel Supervisor

    1 month ago


    Niagara Falls, Ontario, Canada Howard Johnson Plaza Hotel By Wyndham Full time

    Job Title: Hotel SupervisorWe are seeking a highly organized and detail-oriented Hotel Supervisor to join our team at Howard Johnson Plaza Hotel By Wyndham. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key Responsibilities:Supervise and...


  • Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time

    The Glengate Hotel & Suites is seeking a skilled Hotel Operations Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.Key Responsibilities:Supervise and coordinate the work of hotel staff,...


  • Niagara Falls, Ontario, Canada Mamma's Inn Full time

    Job Title: Front Desk ManagerMamma's Inn is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of front desk staff.Key Responsibilities:Develop and implement policies and...