Front Desk Supervisor

7 months ago


Niagara Falls, Canada Falls Hotel and Inn Full time

Job Summary:
**Responsibilities**:

- Manage and supervise front desk staff, including training, scheduling, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with other departments to ensure guest satisfaction and resolve any issues that may arise
- Monitor and maintain the cleanliness and appearance of the front desk area
- Implement and enforce hotel policies and procedures to ensure efficient operations
- Assist with administrative tasks such as billing, invoicing, and report generation

**Skills**:

- Strong knowledge of phone systems and excellent phone etiquette
- Previous experience in the hospitality industry is highly preferred
- Bilingual/multilingual skills are a plus
- Exceptional customer service skills with a focus on guest satisfaction
- Excellent organizational and time management abilities
- Ability to handle multiple tasks simultaneously while maintaining attention to detail

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend

**Experience**:

- hotel supervisor: 2 years (required)

Work Location: In person



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