Front Desk Agent

3 months ago


Niagara Falls, Canada Falls Hotel and Inn Full time

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

**Duties**:

- Greet guests with a warm and welcoming demeanor upon their arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a professional manner
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns promptly and escalate when necessary
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction

**Experience**:

- Previous experience in a hotel or hospitality setting is preferred
- Familiarity with front desk operations and phone systems is an asset
- Excellent customer service skills with the ability to handle difficult situations diplomatically
- Strong communication skills, both verbal and written
- Bilingual or multilingual proficiency is a plus
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information

Join our team as a Front Desk Agent and enjoy the following benefits:

- Competitive pay rate
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development programs

**Job Types**: Full-time, Part-time, Permanent

Pay: From $16.55 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Hotel: 1 year (required)

Work Location: In person


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