Guest Service Agent

6 months ago

Niagara Falls, Canada Marriott Fallsview Hotel & Spa Full time

The Marriott Fallsview Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre.

We are currently looking for **Guest Service Agents** for our Front Office Operations. Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. This includes:

- Greeting and welcoming guests upon arrival
- Registering guests into the computer system
- Verifying reservation, address, and credit card information
- Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
- Accepting payment for all guests’ accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Issuing keys and controlling safety deposit boxes
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Clear and concise pass-on communication with all associates coming on to the next shifts.
- Any other duties as assigned

**QUALIFICATIONS**:

- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Must have a genuine hospitality ‘gene’ and a passion for service excellence.
- Demonstrated professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must be able to stand and exert well-paced mobility.
- Previous Front Desk experience an asset
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

**BENEFITS MARRIOTT EMPLOYEES ENJOY**:

- Complimentary daily staff meal “lunch and dinner” prepared by our culinary team.
- Birthday Dinner at Morton's Grille
- On-site Starbucks Discount
- Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
- Complimentary Company sponsored events.
- Personalized electronic access to your pay statements and annual T4 statements
- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.
- Growth and development opportunities within the Hotel.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

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