Hotel Front Office Manager

2 days ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time
About Vintage Hotels

We are a leading hospitality company with a strong reputation for delivering exceptional customer experiences.

Salary: $50,000 - $70,000 per yearJob Description

This is an exciting opportunity to join our team as a Guest Services Manager at one of our luxurious hotels. As the first point of contact for our guests, you will play a vital role in ensuring their stay with us is nothing short of unforgettable.

Your primary responsibility will be to oversee the front office operations, managing the smooth day-to-day functioning of the hotel's reception area, including check-in/check-out processes, room assignments, and handling guest complaints or concerns.

Required Skills and Qualifications
  • Bachelor's degree in Hospitality Management or a related field; secondary school graduation certificate acceptable if experience is equivalent.
  • At least 3 years of experience in a supervisory role within a hotel or resort setting.

To succeed in this role, you must possess excellent communication skills, both written and verbal, as well as the ability to work under pressure in a fast-paced environment. Proficiency in MS Office, specifically Word, Excel, Outlook, and the ability to maintain confidentiality and handle sensitive information are essential.

Benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
Work Environment

This position requires working a combination of sitting, standing, and walking while maintaining attention to detail. You will also need to travel occasionally and have a valid driver's license.



  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    We are looking for an experienced Hotel Reservations Manager to join our team at 124 ON QUEEN HOTEL AND SPA. This role will be responsible for coordinating hotel room reservations and ensuring seamless customer experiences.About the RoleThe successful candidate will have a strong understanding of hotel operations and excellent communication skills. They will...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    We are seeking a skilled and detail-oriented Guest Service Agent to join our Front Office Team at Vintage Hotels.This is an excellent opportunity for those who have a passion for delivering exceptional guest experiences and thrive in a fast-paced environment.Key Responsibilities:Register guests and assign rooms in a timely and efficient manner.Accommodate...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    About 124 On Queen Hotel And SpaWe are seeking a highly skilled and experienced hotel executive housekeeper to join our team. As a key member of our operations department, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our hotel.Compensation PackageThe salary range for this position is $55,000 to $65,000 per...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Full Time Guest Service ManagerVintage Hotels is currently seeking a highly skilled and experienced Full Time Guest Service Manager to join our luxury boutique hotel team in the heart of Niagara on the Lake.Company OverviewWe welcome guests from all over the world, offering a unique and memorable experience. As a key member of our Front Office team, you will...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Front Desk Operations Coordinator to join our team at 124 ON QUEEN HOTEL AND SPA.About the RoleThis is a full-time permanent position with an estimated salary of $45,000 - $60,000 per year, based on industry standards for similar roles in the region. The successful candidate will work...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    pVintage Hotels is seeking a Front Desk Associate to join our Front Office team at our hotel. This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast-paced environment./ppbKey Responsibilities:/b/pulliRegister guests and assign rooms./liliAccommodate special requests whenever possible./liliAssist in pre-registration...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at 124 ON QUEEN HOTEL AND SPA. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our hotel.Key Responsibilities:Co-ordinate the inspection of assigned areas to ensure...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Pillar and Post is seeking a Front Desk Associate to join our Front Office Team.Key Responsibilities:Register guests and assign rooms.Accommodate special requests whenever possible.Assist in pre-registration and blocking of reservations when necessary.Check out guests on a regular basis.Develop a thorough knowledge of room rates and packages.Liaise with...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    About the JobWe are seeking a highly skilled and experienced Hotel Housekeeping Manager to join our team at 124 ON QUEEN HOTEL AND SPA. This is an exciting opportunity for a motivated and organized individual to lead our housekeeping department and ensure that our hotel maintains the highest standards of cleanliness and comfort for our guests.Job SummaryThe...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    Job Title: Reservations SupervisorCompany: 124 ON QUEEN HOTEL AND SPAWe are seeking a skilled Reservations Supervisor to join our team at 124 ON QUEEN HOTEL AND SPA. As a key member of our front desk team, you will be responsible for coordinating reservations, managing room assignments, and providing exceptional guest service.Key Responsibilities:Coordinate...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels is seeking a Front Desk Associate to join our Front Office team at the Prince of Wales Hotel.This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast-paced environment.Key Responsibilities:Register guests and assign rooms.Accommodate special requests whenever possible.Assist in pre-registration and...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    The Front Desk Supervisor position at Vintage Hotels offers an exciting opportunity to join a dynamic team in a fast-paced environment.About the RoleWe are seeking a highly organized and detail-oriented individual to supervise staff, enforce policies and procedures, and address customers' complaints or concerns. As a Front Desk Supervisor, you will be...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Pillar and Post is seeking a Front Desk Associate to join our Front Office Team.Key Responsibilities:Register guests and assign rooms.Accommodate special requests whenever possible.Assist in pre-registration and blocking of reservations when necessary.Check out guests on a regular basis.Develop a thorough knowledge of room rack and packages, room locations,...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Pillar and Post is seeking a skilled Front Desk Associate to join our Front Office Team.Key Responsibilities:Register guests and assign rooms.Accommodate special requests whenever possible.Assist in pre-registration and blocking of reservations when necessary.Check out guests on a regular basis.Develop a thorough knowledge of room rates and packages.Liaise...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels, a luxury boutique of hotels and restaurants in Niagara on the Lake, seeks a seasoned Guest Service Operations Manager to lead our Front Desk team.The ideal candidate will possess 4-5 years of experience as a Guest Service Agent, with excellent communication skills and previous up-selling experience. They should be comfortable working in a...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at 124 ON QUEEN HOTEL AND SPA.The ideal candidate will have a strong background in hotel operations, excellent communication skills, and the ability to work effectively in a fast-paced environment.Job Summary:The Reservations Supervisor is responsible for...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our team.Situated in the heart of Niagara on the Lake, our luxury boutique hotel welcomes guests from all over the world.As a Guest Service Manager, you will be responsible for performing all duties of a Guest Service Agent, supervising and scheduling team members, processing cash...


  • Niagara-on-the-Lake, Ontario, Canada 124 ON QUEEN HOTEL AND SPA Full time

    We are seeking a skilled Hotel Operations Supervisor to join our team at 124 ON QUEEN HOTEL AND SPA. This permanent, full-time position offers an attractive salary of $65,000 - $80,000 per year, depending on experience.As a key member of our hotel management team, the successful candidate will be responsible for coordinating inspections of assigned areas,...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Front Desk AssociateAbout the Role:We are seeking a Front Desk Associate to join our team at Vintage Hotels. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Register arriving guests and assign roomsProcess group arrivals and...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels is seeking a skilled Front of House Ambassador to provide exceptional guest experiences in our Pillar and Post restaurant.Key Responsibilities:Coordinate server and bussing staff to ensure seamless service.Efficiently seat guests and provide menus.Manage reservations and communicate with staff.Assist servers and bussers during peak...