Front Desk/night Audit

1 week ago


Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

**Job Overview**

**Duties**
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly with a focus on customer satisfaction.
- Maintain an organized front desk area, including managing phone systems and ensuring all equipment is functional.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Process reservations and cancellations accurately using the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.

**Qualifications**
- Previous experience in a front desk or customer service role within the hospitality industry is manditory.
- Strong phone etiquette skills to handle incoming calls professionally.
- Excellent guest service skills with a friendly demeanor.
- Familiarity with hotel operations and front desk procedures is manditory.
- Proficiency in using phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong attention to detail and problem-solving skills.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day

**Job Types**: Full-time, Part-time

Pay: $17.00-$20.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Overtime pay
- Retention bonus

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Guest services: 3 years (required)
- Phone etiquette: 3 years (required)
- Front desk: 3 years (required)
- Hospitality: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

Expected start date: 2024-12-02



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