Front Office Manager On Duty
3 months ago
**What will it be like to work for this Hilton Niagara Falls/Fallsview?**
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected.
If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
**What will I be doing?**
The **Front Office Manager on Duty** is responsible for ensuring Department compliance with Hilton Brand Standards in accordance with Guest and Company requirements. This role ensures Guest satisfaction, budgeted profit margins are achieved, and an excellent company image is projected, thus ensuring continued growth. The **Front Office Manager on Duty** will ensure all Guests feel valued, cared for and respected. The **Front Office Manager on Duty** will schedule and monitor Guest Service Agents’ and Lead Hands statutory breaks, have full understanding of all hotel events and conference details and handle all escalated Guest issues. This position will train new Team Members and provide effective leadership through professional management and encouragement.
**What are we looking for?**
A **Front Office Manager on Duty** serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline
**Experience**
Knowledge of Hotel Operations, with Front Desk experience
Solid Guest service experience
**Skills**
- Solid Guest service experience
- Superb interpersonal and communication skills
- Effective problem-solving ability
- Friendly and professional
- Teamwork orientated
- Pleasant telephone manner
- Strong organizational abilities
- Attention to detail
**Requirements**:
- Extensive knowledge of ONQ is required
- Supervisory experience required
- Must be able to able all shifts including weekends and holidays
- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)
This job posting is not exclusive or exhaustive list of all job functions that a **Front Office Manager on Duty** will be asked to perform from time to time. This list is only a sample; a **Front Office Manager on Duty** may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._
**Job Type**: Permanent
**Benefits**:
- Discounted or free food
- On-site parking
- Store discount
Schedule:
- Holidays
- Weekends as needed
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
-
Assistant Front Office Manager
6 months ago
Niagara Falls, Canada Americana Resort Inc. Full time**Primary Responsibilities**: - Has exceptional knowledge of the facilities and services available, physical plan and layout - Stays appraised and has exceptional knowledge on all packages, selling rates, strategies and promotions and ensures staff is aware of any updates - Assists Front Office Manager with reviews of upcoming group bookings, directions and...
-
Hotel Front Office Manager
6 months ago
Niagara Falls, Canada Ramada Niagara FallsFallsview Full time_We are currently seeking a highly motivated and experienced Front Office Manager to join our team at Ramada Fallsview. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and possess excellent customer service skills, we encourage you...
-
Front Office Supervisor
6 months ago
Niagara Falls, Canada Ramada Fallsview Full timeThe Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...
-
Front Office Supervisor
6 months ago
Niagara Falls, Canada Ramada Fallsview Full timeThe Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team. Duties will include but not limited to: - Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District. - Training of employees - Greeting and welcoming guests upon arrival by consistently offering...
-
Front Desk Office Administrator
2 months ago
Niagara Falls, Canada REVEL Realty Inc., Brokerage Full timePrevious work experience at a Brokerage, Real Estate Team/Agent, or simular - Excellent organizational skills - A methodical approach to recording information - Interpersonal skills - A basic understanding of MAC computers, Google Workspace - An adaptive willingness to learn accounting software programs - An interest in learning the context of the real...
-
Overnight Front Desk Agent
7 months ago
Niagara Falls, Canada Marriott on the Falls Hotel Full timeLocated on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms...
-
Front Office Coordinator
3 weeks ago
Niagara Falls, Ontario, Canada beBee Professionals Full time $30,000 - $40,000At beBee Professionals, we are seeking an organized and communicative Front Office Coordinator to serve as the primary point of contact for our clients in Niagara Falls. This role involves providing exceptional customer service, managing day-to-day operations, and ensuring a seamless experience for visitors and callers.About the PositionThis is a salaried...
-
Front Desk Supervisor
7 months ago
Niagara Falls, Canada Americana Resort Inc. Full time**Position Summary**: To assist the Front Office Manager in the daily operations of the Front Office while ensuring the highest level of customer service. **Primary Responsibilities**: - Has exceptional knowledge of the facilities and services available, physical plan and layout. - Stays appraised and has exceptional knowledge on all packages, selling...
-
Guest Service Manager
6 months ago
Niagara Falls, Canada Marriott on the Falls Hotel Full timeAt the Marriott on the Falls Hotel and Spa, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of _putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence._ We are currently looking for a **Guest Service Manager ** who really enjoys making...
-
Front Desk Receptionist
6 months ago
Niagara Falls, Canada Simply Fit Health Club Full timeFront Desk Receptionist **Duties**: - Greet and welcome members and customers in a friendly and professional manner - Answer phone calls, take messages, and direct calls to the appropriate staff members - Schedule appointments and manage the office calendar for inquries - Check members in and out, collect payments, and update member records - Maintain a...
-
Front Desk Associate
2 months ago
Niagara Falls, Ontario, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a Front Desk Associate to join our team at beBee Professionals in Niagara Falls, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide exceptional...
-
Front Office Assistant
6 months ago
Niagara Falls, Canada Paradigm Healthcare Services Full timeJob Summary: **Responsibilities**: - Greet and assist visitors, clients, and employees in a professional and friendly manner - Answer phone calls, take messages, and direct calls to the appropriate person or department - Manage incoming and outgoing mail, including sorting, distributing, and processing mail - Maintain office supplies inventory by checking...
-
Front Desk Agent
1 month ago
Niagara Falls, Canada super8 by wyndham niagara falls Full time**Job Summary** **Duties** - Greet and assist clients as they arrive, ensuring a positive first impression. - Manage phone systems to answer incoming calls, direct inquiries, and take messages when necessary. - Schedule appointments and maintain an organized calendar for the office. - Handle administrative tasks including filing, data entry, and maintaining...
-
Front Desk Manager
2 weeks ago
Niagara Falls, Canada Sheraton Full time**Additional Information**: This hotel is owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing,...
-
Front Desk Receptionist
3 months ago
Niagara Falls, Canada Cedar Blossom MedSpa Full time**Responsibilities**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries - Maintain office security by following...
-
Front Desk Receptionist
6 months ago
Niagara Falls, Canada Stamford Physio Full timeStamford Physio, providing care to the community for over 30 years. '''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and book appointments in a well organized manner - Provide accurate information to callers and visitors regarding company services and policies - Maintain a clean and organized reception...
-
Front Desk Manager
3 weeks ago
Niagara Falls, Canada Marriott International, Inc Full time**Additional Information** **Job Number**24206800 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Fallsview Hotel, 5875 Falls Avenue, Niagara Falls, ONT, Canada, L2G 3K7 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee,...
-
Front Desk Receptionist
4 months ago
Niagara Falls, Canada Comfort Inn by Choice Hotels Full time**Job Overview** **Responsibilities**: - Greet and assist patients in a friendly and professional manner - Manage phone calls and correspondence - Schedule appointments using our system - Perform data entry tasks accurately - Handle patient inquiries and provide information about services - Maintain a clean and organized reception area - Assist with...
-
Director of Front Office
6 months ago
Niagara Falls, Canada Canadian Niagara Hotels Full timeNiagara Falls -based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...
-
Assistant Front Desk Manager
7 months ago
Niagara Falls, Canada Vittoria Hotel & Suites Full time**Overview**: **Responsibilities**: - Manage the front desk operations efficiently - Greet and assist guests in a professional and friendly manner - Handle phone calls and inquiries promptly and professionally - Check-in and check-out guests accurately - Ensure guest satisfaction by addressing their needs and resolving any issues - Coordinate with other...