Front Desk Agent

2 months ago


Niagara Falls, Canada Falls Hotel and Inn Full time

**Overview**

**Duties**:

- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process reservations and maintain accurate records of guest information.
- Respond to phone calls promptly, utilizing excellent phone etiquette.
- Assist with any guest requests or concerns in a timely manner.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area.

**Experience**:

- Previous experience in guest services or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is a plus.
- Bilingual or multilingual skills are highly valued for effective communication with diverse guests.
- Strong customer service skills with an emphasis on creating positive guest experiences.
- Proficiency in using phone systems and handling inquiries professionally.
- Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent and play a crucial role in delivering outstanding service to our guests

**Job Types**: Full-time, Part-time

Pay: $17.00-$17.50 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift

**Experience**:

- Guest services: 1 year (required)
- Hotel experience: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person


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