Admissions Officer

2 months ago


London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13
- Please note, this is a temporary full-time opportunity with a contract end date of May 31, 2025_.

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
**Responsibilities**:
**Qualifications**:
**Education**:

- Undergraduate degree
- Undergraduate degree from Western University is preferred

**Experience**:

- 3 years’ progressive customer service and administrative experience in a post-secondary environment
- Experience in student recruitment, admissions, or counseling services
- Previous experience working with PeopleSoft or comparable Higher Education database and document imaging software is preferred

Knowledge, Skills & Abilities:

- Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities
- Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions.
- Demonstrated ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service.
- Proven ability and natural inclination to interact with people in a professional respectful and diplomatic manner.
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities skills and an ability to exercise judgment within established guidelines.
- Strong record of teamwork with the motivation and ability to work independently with little supervision.
- Ability to process information with high levels of accuracy.
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions.
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner.
- Professional manner, tact, diplomacy, and discretion in dealing with students, parents, guidance counselors and colleagues including senior management.
- A working knowledge of secondary and post-secondary education systems throughout Canada and internationally is an asset.
- Intermediate computer skills in Microsoft Office and word processing of 60 wpm.
- Flexibility to work outside of regular business hours and travel on occasion

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.



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