Office Manager
3 weeks ago
We are looking for a motivated, customer service oriented individual to join our team as an Office Manager.
peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who embrace change with a positive attitude. Investing in staff wellness, recognition, education, and leadership development is a priority.
Named one of Canada’s Best Managed Companies for eleven years in a row, peopleCare is also accredited with Exemplary Standing. These distinctions are thanks to our outstanding team of skilled and dedicated people working collaboratively with our partners to drive excellence in operations, care, and services. Our teams are committed to social impact and going Beyond Ourselves in our communities.
THE ROLE
As a member of the peopleCare team, this position will provide administrative, accounting and payroll support for the long-term care home while ensuring efficient office practices. This position provides the initial contact representing the corporate mission, vision and values to resident families and all other visitors. Maintains confidentiality of all financial, personnel and resident data while assisting the Executive Director.
**Reports to**: Executive Director/Administrator
RESPONSIBILITIES
- Provide exceptional customer service to residents, visitors, service providers and staff and manages the admissions process for new residents and discharges
- Manages the Point Click Care system for user access and is responsible for the auditing of these records to ensure only those authorized have access to the system.
- Accountable for the financial transactions through Point Click Care and Yardi to ensure proper compliance to company policies and procedures.
- Prepare and submit monthly billings to residents, government agencies and other third parties for payment processing and mange outstanding accounts
- Disburse, balance, and replenish facility petty cash funds and administer trust accounts for the residents in accordance with the Long-Term Care Homes Act.
- Prepare bank deposits and complete reconciliations for accounts and work with the finance team in the corporate office to ensure accuracy of all financial records.
- Manage Accounts receivable / collections and processing all vendor payables within the home and ensure timelines for payment are met as per contractual obligations.
- Payroll duties including data entry and preparing payroll for submission for the home to the payroll department and ensure that all required supporting documentation is available to support any pay change requests as per internal processes, as well as the collective agreements.
- Orders or delegates orders of administration supplies for the home and manage with the assigned supply budget for the home.
- Manage and maintain current knowledge of information required by various government or other agencies regarding resident’s personal information.
- Maintain and prepare internal reports for home as required or directed by the Leadership Service Office or the Administrator/Executive Director of the Home.
- Process paperwork associated with Resident admission on day of admission, contracts, OAS, involuntary separation etc. and work to ensure that admission process is properly administered across the home.
- Participate in the accreditation process and ensure that documentation is maintained as per the quality management systems within the home for the Business Office to ensure compliance.
- Ensure annual renewal for resident contracts is completed and documented as per company process.
- Coordinate monitor & facilitate all support requests in the home and support the families.
- Manage internal job posting process and line assignments
- Manage payments and queries concerning billing and trust from residents and/or families.
- Responsible for annual rate changes and processing them appropriately and timely as per the Ministry Directives.
- Prepare bank deposits, and forward appropriate documentation the Leadership Support Services Office
- Manage the documentation in collaboration with the Director of Nursing for all High Intensity Needs funding claims as well as assist with the tracking for all other funding requirements.
- Review’s payroll variance in conjunction with timecard exceptions and reconciled.
- Ensure current knowledge of pay rates, conditions of collective agreements, overtime, and sick pay.
- Administers the employee benefits program and ensure new employees have completed all appropriate Employment Data Forms and Benefit Enrolment Form, as well as administers the pension plan for the employees as per the Collective Agreement Milestones.
- Maintain personnel files, including performance reviews, in-service and education
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