Admissions Officer and Analyst

6 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western English Language Centre (WELC) develops and delivers a range of English language programs that support international student success and contribute to the internationalization goals of the university.

**Responsibilities**:
**Qualifications**:
**Education**:

- Bachelor’s degree in communications or public relations, some undergraduate courses in finance and accounting

**Experience**:

- 3 years experience providing administrative support and customer service in a post-secondary environment
- Experience in student recruitment, admissions or financial services is preferred
- Experience using Salesforce Client Relationship Management (CRM) software preferred

Knowledge, Skills & Abilities:

- Knowledge of post-secondary programs similar to WELC
- Ability to collect and analyze data in an objective manner to make appropriate decisions and recommendations
- Ability to make decisions and recommendations that are clearly linked to the organization's strategy and goals
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Detail-oriented with an ability to process information with high levels of accuracy
- Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
- Interpersonal skills to liaise with prospective and current students, staff, faculty and other members of the Western community
- Verbal communication skills to translate information into easily understood terms, summarize information, and provide a rationale for action
- Ability to establish rapport with people from diverse backgrounds
- Ability to work within a flexible schedule to accommodate the University’s events and activities
- Ability to multi-task and maintain an organized and effective personal work environment
- Self-directed, and comfortable exercising discretion and independent judgment in a fast
- paced environment
- Ability to work in a manner that models best practices in confidentiality standards
- Intermediate computer skills in Microsoft Office Suite, proficiency with Outlook mail merge or alternative campaign software preferred
- Ability and willingness to stay abreast of technological developments
- Familiarity with University policies and procedures preferred

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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