Strategic Account Manager

2 weeks ago

Metro Vancouver Regional District, Canada Axalta Coating Systems Full time

Job Description:
The Strategic Account Manager will be responsible for retaining Axalta Coating System’s key collision shop customers. They will maintain and ensure Axalta, our distributors, and customers are delivering on all elements of the business agreement with their predefined customer base. This is a remote-based role, ideally based in either Vancouver, Calgary or Edmonton.

Key Responsibilities:

- Understanding the key elements of the business agreement with the account.
- Create a mechanism to measure Axalta’s performance to our promised deliverables
- Periodically re-assessing the customer need to refine the evolving company-wide strategic plan.
- Setting of reasonable KPI goals company-wide and per location.
- Monthly tracking of necessary data to analyze performance.
- Collaborate to jointly create a strategic plan.
- A consistent strategic focus should be on plans to optimize material gross profit or to reduce the liquid cost per hour.
- Provide in depth consultative support relative to top line sales, estimatics, company-wide SOP’s, and their internal leadership development to be a part of the customer’s long term success.
- Facilitate process improvement roundtables with key staff, as required.
- Coordinate periodic meetings to review the strategic account plan, their goals and the milestones.
- As customers or locations are added, to lead the paint conversion effort and solicit the distribution resources to help in the effort.
- Following the conversion, to lead the process of getting them set up with the value-added resources Axalta provides.

**Qualifications**:
The Strategic Account Manager should be an experienced sales professional with extensive Automotive Refinish sales background in various roles with a strong track record for achievement in sales and customer support.
- Bachelor’s degree and/or at least 10 years of industry experience
- Demonstrates effective written, oral communication, and presentation skills
- Effectively uses collaborative approach to problem solving
- Has an in depth knowledge of collision repair process
- Has well developed project management skills to be able to manage multiple projects for each of the customers they are assigned
- Competent computer skills, proficient with MS Office (Teams, Word, Excel, PowerPoint)

Other Information:

- Demonstrates and fosters teamwork with peers and other resources to meet customer needs
- Possesses self-discipline and maintains effective performance in unstructured and autonomous conditions
- Presents oneself in professional manner throughout all levels of the organization
- Motivates distribution personnel to accomplish business goals
- Must be willing and able to travel at least 50% of the time

Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

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