Manager, Strategic Accounts

2 weeks ago

Vancouver, Canada Cedric Millar Full time

**Position**: Manager, Strategic Accounts

**Reporting To**:Vice President, Strategic Accounts

**Location**: Western Canada (Remote, Travel Required)

**Start Date**: April 2024

**Cedric Millar Integrated Solutions and Our Culture**

We are ethical and hard-working professionals that are passionate about providing integrated supply chain management solutions (along with supporting services) to manufacturers and shippers across Canada and the US.

Each member of our team plays an important role in executing best-in-class supply chain solutions with the very best in people, process, suppliers, technology, and business intelligence. As a 4PL provider, we continue to develop collaborative cost-effective solutions that create flow, consistent service and eliminate waste in a customer’s supply chain.

**We add value by providing a variety of services**:
Strategic Supply Chain Solutions/Technology, Freight Logistics Services, Small Package Services, Dedicated/Fleet Management Solutions, Pro-Fit Placement Services, and Consulting and Engineering Services.
- 5+ Years Logistics experience supporting Supply Chain functions in Mining, Industrial and other manufacturing, and distribution verticals.
- Strong knowledge in facilitating supply chain, transportation and/or logístical solutions within North America.
- Expertise utilizing a variety of modes and equipment types (such as: Specialized equipment, Dry, Temperature Control, Dangerous Goods TL, LTL and IM).
- Competency and understanding of Rate Agreements, Market Changes, and other influencing factors.
- Trust-worthy, Focused on Building Enduring Relationships
- Strong leadership qualities, a born communicator, listener, and team-player
- Representative of the company in a professional and highly ethical manner.
- Effective in digesting important data, summarizing it and presenting the story to the customer so it can be actionable.
- Experience leading onboarding initiatives and projects.
- Strong organizational skills that can multi-task, respect deadlines and prioritize.
- Excellent negotiation skills that allow each party to feel they have gained.
- Commitment to executional excellence and outstanding customer service.
- Embraces complexity with the objective to understand it and stabilize the situation.
- Ability to develop and document standard operating procedures.
- Experience using Lean Tools for problem solving and finding amicable solutions with Internal and External parties.
- Passionate, accountable, flexible with an ability to take pride in their work.
- Have a focus on driving efficient and effective processes.
- Desire to leverage technology to minimize and remove routine work and make process improvements.
- Willingness to work outside their role as needed to support business needs.
- Ability to work overtime and/or flexible hours during peak seasons.

**Responsibilities**
- The Strategic Account Manager has 3 Primary areas focus:

- Customer Retention/Engagement,
- Customer Growth
- Continuous Improvement Project Leader
- Owns the customer relationship and maintains the health of the account.
- Plays a key role in customer retention by consistently creating value.
- Continues to build and maintain C-Level and influencer relationships.
- Maintains a holistic view and understanding of scope of services and how internal functional areas and external parties all connect.
- Identify opportunities to resolve customer’s pain points (supply chain challenges) and set into action.
- Initiates in person engagement (travel will be required) which promotes Customer and Company growth.
- Will set targets and expectations for Customer opportunities.
- Drive and Lead Cross-functional Projects (Onboarding or Continuous Improvement Initiatives) by using the proper tools (i.e. Project Planner) to manage the deliverables and respect the timelines.
- Will track progress to all projects and communicate to all parties effectively.
- Works closely with all internal departments (Finance, Operations, Engineering and I.T) to enable visibility and information to be shared clear and concise.
- Process mapping and documentation of SOP’s will be required to effectively communicate to all stakeholders (internal or external).
- Maintain action registers that are customer facing.
- Prepares and presents the Monthly or Quarterly Business Reviews.
- Set proper standards for KPI’s, track and work with those under performing.
- Maintain strong relationships with the ability to address conflict, negotiate and reach resolution.
- Set training objectives and assist in testing for any new onboarding initiatives.
- Lead and execute of CMIS RFP events.
- Assist in participation of External RFP’s events.
- Ensures all customer deliverables and reporting requirements are met.
- Reconcile, identify trends and action on invoice discrepancies.
- Participate in Supplier Business Reviews.
- Proactively plan for forecasted volumes, disruption in service due to peaks and holidays.
- Seek

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