Administration Officer, Financial Support

2 days ago


Stratford, Canada Scotiabank Full time

Requisition ID: 152268

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Position**: Administrative Officer, Exception Processing & Financial Support / Servicing / Retail Service

Centre / Global Operations

**Purpose**:
Contributes to the overall success of the Exception Processing & Financial Support
- Servicing department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank

relationships, systems and knowledge.
- Verify and process incoming requests from supported units, branches, solicitors/notaries and other

partners. Assist with customer/branch complaints as required and complete other related processing

requests as assigned.
- Conducting investigations to resolve exception situations, completing complex adjustments or

corrections and answering general procedural queries.
- Acquiring and maintaining good knowledge of all department functions/processes and a thorough

knowledge of the systems used, including a working knowledge of related retail products and services.
- Taking ownership for self-learning and personal development planning, working with their leader in the

identification of skills, behaviors, and competencies required to achieve goals.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities

and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with

Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the

adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with

respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Dimensions**:

- Provides processing support for other business lines and more than 900 branches in the

domestic / Canadian branch network, including more than 50 Quebec based branches
- Services a mortgage Bank portfolio exceeding $160B

**Qualifications**:

- High School diploma and a minimum of 2 years of office work related experience
- Basic Computer Skills, including common software tools (Microsoft Office products)

**Working Conditions**:

- Work in a standard office-based environment
- Requires very close attention reviewing/reading material
- Pressure from meeting deadlines and situations requiring prompt attention
- Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime

Location(s): Canada : Ontario : Stratford

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



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