Technology and Solutions Manager

3 months ago


Charlottetown, Canada University of Prince Edward Island Full time

In collaboration with UPEI ITSS, Memorial University of Newfoundland and Labrador (Memorial) HSIMS and Enterprise IT, and provincial partners (Health PEI and Province of PEI IT Shared Services), the Manager supports and maintains the integration of solutions and connectivity providing students and faculty with intuitive, secure access to required educational resources.

This role requires an engaging, creative, forward-thinking team player who is eager to work with new technology and help define how that technology is used to support medical education now and into the future.

**RESPONSIBILITIES**:

- Provide strategic and tactical planning, development, evaluation, and coordination of the technology systems that support the Faculty of Medicine’s and UPEI’s strategic goals
- Manage the activities of IT staff, including:

- Recruit, hire, train, mentor, and facilitate success of the team members
- Conduct one-on-one meetings with and conduct performance reviews for staff
- Collaborate with the IT Service Desk and IT Support teams, and other departments to prioritize and support their IT Infrastructure requirements
- Analyze and resolve system/technology issues and needs
- Contribute to the maintenance of an inventory of all digital assets, including identifying asset owners and custodians, and appropriate diagrams and documentation of all critical components
- Hold team accountable for excellence and timeliness in service delivery
- Continuously improve effectiveness, efficiency, and customer satisfaction for customers by determining and evaluating key performance indicators (KPI) and metrics
- Champion continuous improvement for people, process, and technology
- Establish and maintain strong working relationships with UPEI, Memorial, and Provincial stakeholders
- Create procedural documentation and technology-based communications for the stakeholder community
- Assist in change management initiatives related to system upgrades or process changes
- Other related duties as required

**QUALIFICATIONS**
- Bachelor degree in the field of Computer Science, Information Science, Management Information Systems, or Business Administration
- Demonstrable leadership experience
- Experience in managing a staff of 2 to 5 individuals as well as operational and capital budgets
- IT Network administration (including Wireless systems), with proven experience in a Cisco environment (experience with Cisco Software Defined Networking would be considered an asset)
- Experience in leading organizational change management
- Demonstrable experience handling highly confidential information
- Experience working at a post-secondary educational institution would be considered an asset
- Strong organizational skills coupled with the ability to handle multiple tasks, meet deadlines, and excel in a fast-paced environment characterized by changing priorities
- Excellent written and oral communications skills
- Ability to effectively interact and liaise with diverse groups
- Proven analytical and creative problem-solving abilities
- Ability to engage in active listening translating client needs into technological deliverables
- Intermittent work outside the normal operating hours of the Department may be required.
- Some exposure to disagreeable conditions typical of a position exposed to stress and pressure associated with projects and organizational change.
- Ability to conduct research into systems issues and products as required

**TERM**: As soon as possible until April 30, 2026. Term may be reduced or extended depending on performance, available funding and departmental requirements.

**HOURS**: 37.5 hours per week

**SALARY**: $106,465 to $118,044 per annum

**CLOSING DATE**: October 14, 2024

Only those applicants who are invited to an interview will be acknowledged.



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