IT Support Technician

3 weeks ago


Charlottetown, Canada Lyra Technology Group Full time

IT** **Support Technician
- Lyra Technology Group

Lyra Technology Group is seeking an IT Support Technician for one of our operating companies, Starport.

**About Lyra**

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.

**About Starport**

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport's success with a rich range of experience from diverse professional and technical backgrounds. As part of Evergreen Services Group, the largest MSP conglomerate in North America, we are uniquely positioned to drive cross-selling opportunities within the Evergreen community.

Your work as** **an IT Support Technician will includes several components:

- PCs/MACs, printers and storage devices; network connectivity troubleshooting
- Work with senior team members on hardware/software/OS installation, configurations, and upgrades; client onboarding, mail migration projects and inventory audits.
- Work closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
- Follow-up with clients, provide feedback and see assigned issues through to resolution
- Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
- Update/close client tickets, maintain client IT documentation and enter daily time records

If managing and delivering IT projects in the tech space sounds appealing to you, let's have a conversation.


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