Help Desk Specialist

2 weeks ago

Charlottetown, Canada IO Solutions Contact Center Full time

Help Desk Specialist

Job description

IO Solutions is looking for a Help Desk Specialist to join our dynamic team in the city of Charlottetown, PEI. As a vital member of our Contact Center, you’ll be at the forefront of ensuring seamless communication and support for our valued frontline agents and members of our support teams. If you’re passionate about problem-solving, technology-driven solutions, and providing top-notch customer service, we invite you to explore this role further. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

WHAT WE OFFER

Up to 50% discount on cell phone plans from our partners A dynamic and welcoming work environment Job stability A multicultural team that makes you feel challenged and appreciated A real opportunity to build a rewarding career through our Advancement Program

Responsibilities

Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations

Qualifications

Proficiency in English language, both spoken and written College or CEGEP education in a relevant field (e.g., Computer Science, Information Technology, or related) Minimum of 2 years of experience in a related field, such as technical support or help desk assistance Legal authorization to work in Canada Willingness to relocate to Charlottetown, PEI, for this job opportunity

Benefits

Employee discounts with IO Solutions partners Dynamic and challenging work environment Career Advancement program

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