Technical Solutions Specialist
2 weeks ago
Career Overview
A Technical Solutions Specialist at Advantage Communications receives inbound calls to troubleshoot and resolve technical issues for customers. We provide comprehensive training and ongoing coaching to ensure success. This role is ideal for individuals who enjoy working with technology and providing exceptional customer service.
Key Responsibilities
- Deliver prompt and accurate technical support to customers via phone and other communication channels.
- Collaborate with internal teams to resolve complex technical issues.
- Document customer interactions and updates in required systems.
- Provide proactive support to customers to prevent issues and improve overall satisfaction.
Requirements
- High school diploma or equivalent required; relevant technical certification preferred.
- Excellent communication and problem-solving skills.
- Previous technical support experience preferred.
Benefits
- Paid time off.
- Medical, dental, and vision benefits.
- Employee Assistance Program.
- Career growth opportunities.
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