Pa Level 9
2 months ago
**RESPONSIBILITIES**
- Developing, documenting, and making operational, solutions based on organizational needs and standards
- Gathering and analysing user requirements to then design functional specifications for solutions
- Develop custom workflows and processes to automate business operations
- Develop solution test plans and procedures for moving solutions into a production state while complying with internal change control policies
- In collaboration with the team, contribute to the development of Microsoft 365 best practices
- Work within ITSS development standards, cyber security policies, data privacy practices, governance frameworks and processes
- Analyse business risk and recommend mitigation strategies
- Supporting operation of enterprise Microsoft 365 ecosystem
**QUALIFICATIONS**
- A bachelor’s degree in Computer Science, Information Systems, or Business Administration. An equivalent combination of education and work experience will be considered
- Proficiency supporting operation of Microsoft 365 Teams & SharePoint systems
- Proficiency with developing solutions based upon Microsoft enterprise platforms including Microsoft 365, EntraID and Active Directory
- Experience with Microsoft 365 data management policies and procedures
- Communication skills to clearly express ideas in an objective manner, and ability to adapt communication style to suit the situation and audience
- Ability to develop relationships by interacting with people in a professional, respectful and diplomatic manner
- Customer service skills are required
**ASSETS**
- Proficiency in Microsoft 365 and the Power Platform (Power BI, Power Apps, Power Automate, Forms)
- Proficiency with PowerShell, especially as applied to the administration of Microsoft 365 environment and process automation
- Experience in data classification, privacy, and security
- Experience in requirements gathering and business process mapping
- Experience with project management practices
- Experience working in an academic institution
- Proficiency with one or more programming languages and web-based solution development platforms (e.g. PHP, node, Vue.js, JSF, Python, JavaScript)
- Experience writing SQL queries and experience with platforms like SQL Server, MySQL, etc.
- Experience in report writing and data analytics, with ability to build operationally relevant dashboards
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