Account Executive, Agency Sales

4 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
This position reports to the Manager, Agency Sales. The Account Executive is responsible for selling, maintaining and retaining Porter market share in the marketplace with key Leisure and Preferred agency partner accounts. The Account Executive will align their objectives with the overall objectives of the Agency Sales organization.

Duties & Responsibilities:

- Primarily responsible for managing revenue performance with leisure and preferred travel agency partners in Canada and the US
- Sell, maintain and adjust channel strategies by market/region/segment in order to grow and maximize Porter Airlines load factors and profit.
- Review the monthly performance of all assigned preferred agency clients.
- Conduct regular quarterly business reviews with each account to ensure contract compliance and delivery of targeted segments and sales revenue.
- Effectively renegotiate preferred agency agreements’ targeted segment/revenue goals and terms & conditions in conjunction with Manager, Agency Sales.
- Implement process improvement, training, communication, change management tools and support mechanisms necessary to effectively increase Porter load factors and profit at agency point of sale including (but not limited to) industry relations, account management, operations, IT, etc.
- “Upsell” and “Cross-sell” where applicable, corporate and leisure travel agencies to other Porter products and services.
- Maintain face to face relationships with strategic and key account to bring forward customer feedback and recommend product enhancing solutions.
- Maintain Porter contract tracking mechanisms and analyze booked and flown data in order to enhance market strategies.
- Oversee commission, productivity incentives, override thresholds and applicable reporting for Manager, Agency Sales approval
- Collaborate closely with the other corporate functional areas including, corporate and group sales, finance, revenue management, marketing, call-center departments to enhance management decisions.
- Provide competitive intelligence to senior management for better decision making.
- Participate in applicable industry events representing Porter.
- Maintain regular face to face meeting schedules as required with Porter HQ staff at YTZ.
- Maintain strict adherence to Porter Code of Ethics and Business Conduct.
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
- Any other duties as requested by Manager, Agency Sales.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Bachelor's degree in Business or other related field from a college or university required.
- Six (6) years of industry relevant sales expertise.
- Knowledge of travel agency operations and distribution methodologies for successful Porter agreement implementations.
- Strong negotiation, interpersonal, communication and presentation skills.
- Motivated self-starter who can work with mínimal direction and supervision.
- Knowledge of airline, travel agency sales, account management and industry relations practices.
- SABRE and other GDS and non-GDS distribution system knowledge. Working knowledge of third-party and agency proprietary on-line booking tools.
- Navitaire “Newskies” system knowledge an asset.
- Working knowledge of all forms of payment used by agencies and corporate accounts.
- Industry profile and relationships.
- Bilingualism (English/French) is preferred but not required.
- Access to personal vehicle is required.
- Ability to travel to Canada and the US.
- Eligible to work in Canada.

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