Manager, Patient Safety and Risk

1 month ago

London, Canada Home and Community Care Support Services Full time

**Job Description**:
Home and Community Care Support Services South West is seeking a **Manager, Patient Safety and Risk**

Opportunity Summary:
Reporting to the Director, Patient Safety & Risk, the Manager, Patient Safety & Risk, is responsible for the implementation, and evaluation of a system-wide and organizational Patient Safety improvement efforts in alignment with vision, mission and values, strategic directions and operational plans of the organization. This approach extends to the measurement, management and quality improvement in partnership with health service providers and the organization’s contracted service provider organizations. Leadership in key areas of patient safety, patient relations, clinical risk management and ethical decision making will be essential in achieving excellent clinical care, patient experience of care and value for money.

The Manager, Patient Safety & Risk participates in and demonstrates an understanding of quality and patient safety principles and practices, following all safe practices and procedures to support a safe patient and working environment. **This is a permanent full-time opportunity**.

What will you do?
- Leads the development and implementation the organization’s patient safety framework and approach in accordance with the vision, mission and values and strategic goals of the organization, provincial health legislation and regulations, and accreditation standards.
- Support and consult with other Quality Manager’s initiative to ensure patient safety is reflected within the scope of Patient Relations, Wound Care, Professional Practice, Quality Improvement, and Provider Contracts.
- Participates in the development, implementation and achievement of the organization’s patient safety goals.
- Supports the development of a safety culture within the HCCSS that reflects the HCCSS's role in achieving improved patient experience and health outcomes while driving health system improvement, integration and coordination across the West region and delivering high quality home and community care that meets the needs of clients and families.
- Participates in and demonstrates an understanding of quality and patient safety principles and practices. Follows all safe practices and procedures to support a safe patient and employee working environment.
- In partnership with other Managers, Directors and Sub-Region Leads, responsible for leading, planning, directing and coordinating individual improvement initiatives focused on meeting patient safety standards.
- Effectively establishes and maintains collaborative working relationships with teams to achieve engagement and participation in quality initiatives.
- Designs, develops and executes quality and risk management programs and initiatives at the patient, system and sub-region level to identify challenges and solutions to improve health system outcomes.
- Supports the Director, Patient Safety & Risk in communicating with and advising the Senior Leadership Team on matters related to patient safety, patient relations, issues management and legal and other requirements.
- Participates in provincial working groups, committees and other initiatives to advance shared objectives, develop best practices and/or align efforts across the health system.
- Provides leadership and oversight to staff including work delegation, coaching, performance management and goal setting.
- Partners with other HCCSS leaders and staff to cooperate across functions to deliver and align projects, initiatives or services.
- Participates in and contributes to provincial inter-HCCSS planning and engagement activities, as required.
- Leads SPO development of safe and equitable care delivery in the community by chairing various Provider Engagements Meetings supporting the West region.

What must you have?

**Education**:

- University undergraduate degree/Master’s degree in health administration, public administration or related field.
- Regulated health professional is required (RN preferred)

**Experience**:

- Minimum 10 years of leadership experience specific to patient safety in a healthcare environment or equivalent combination of education and experience;
- Experience and knowledge of the home and community care sector, specifically as it relates to patient safety in individual patient’s homes.
- Demonstrated change management, facilitation & coaching skills
- Communication and inter-personal skills, to work effectively and develop trust with internal and external colleagues, and to liaise with the Ministry of Health and Long-Term Care and other provincial partners.

Knowledge:

- In-depth knowledge of patient safety best practices, requirements and improvement methodologies,
- Knowledge and understanding of clinical risk management.
- Current knowledge of legislation relevant to patient care and healthcare in Ontario (e.g. ECFFA etc.)
- In-depth knowledge of quality improvement tools, techniques, research, theories, trends, and mea

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