Manager, Quality

2 weeks ago

London, Canada London Health Sciences Centre Full time

**Who We Are**:
**Who We Are**

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

At LHSC, patient care, safety and quality are the priorities. The Office of Quality, Risk and Patient Safety drives a culture of quality, safety, harm reduction and accountability across health care. The Office works to serve our clinical partners, leadership and the Board of Directors in ways that are meaningful, timely and effective. The Manager, Quality and Patient Safety must have the attitude that building a culture of safety and quality is paramount and that it will take persistent work to accomplish and sustain this cultural growth.

**Job Summary**:
**What the Role is**

Reporting to the Director, Quality and Patient Safety, the Manager, Quality & Patient Safety is accountable for knowledge creation and distillation, diffusion and dissemination, and organizational approach to patient safety and quality across LHSC. The Manager is committed to ensuring a standardized, focused and relentless approach to safety and quality across the organization. The Manager is responsible for; Board reports, data and analytics, Continuous Improvement of Care implementation, overview of patient safety reports and reviews, as well as adherence to Accreditation Canada standards.

The Manager ensures conformance to regulatory requirements, contractual obligations, and corporate policy through the organization's quality improvement program. The role oversees the processes used for the collection, analysis, and reporting on a variety of data to assess the quality and appropriateness of care and treatment of patients, education for teams and departments related to quality improvement and performance measurement and external clinical quality benchmarking.

The Manager also has accountability and oversight for clinical quality improvement, providing leadership to the team on corporate improvement efforts. In addition, the Manager has detailed understanding of project management, quality improvement and outcomes measurement.

The Manager directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What

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