Front Desk Agent

7 months ago


Thunder Bay, Canada Ramada Airlane Hotel Full time

**Full Job Description**
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset

**Tasks**
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service

**Personal suitability**
- Client focus
- Reliability
- Work Term: Permanent
- Work Language: English

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.55 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English (required)

Work Location: In person


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